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JESSA M. — Senior Virtual Assistant from Philippines

JESSA M.

Senior Virtual Assistant

Philippines 2-3 years
Open to offersNew to Platform
Languages
English
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About

I have experience supporting outreach and communication activities through phone calls, emails, and system-based follow-ups. My background includes customer service, administrative support, and CRM management, where accuracy, consistency, and respectful communication are important.

I am comfortable reaching out to contacts, having short and clear conversations, logging outcomes, and following up as needed. I pay close attention to details, follow processes carefully, and make sure all information is properly recorded.

I approach outreach work with sincerity and professionalism, focusing on clear communication and building positive first impressions while supporting the team’s goals.

Experience

  • Administrative Assistant

    Swifttech VA Services (SVA) · 2023 — 2025
    - Executed various administrative duties including scheduling, email management, and file organization. - Collaborated with leadership to produce essential reports, conduct research, and coordinate tasks efficiently.
  • Legal Executive Assistant

    Swifttech VA Services (SVA) · 2023 — 2025
    - Organized and maintained legal documentation, records, and billing information with high attention to detail. - Supported task management by tracking assignments and documenting meeting minutes.
  • Marketing Support

    Swifttech VA Services (SVA) · 2023 — 2025
    - Coordinated content scheduling and created basic graphic designs for marketing efforts. - Assisted in outreach via chat, email, and during inbound/outbound communication.
  • Customer Service Representative

    IQOR Davao Teleservices · 2019 — 2021
    - Addressed customer inquiries with professionalism and empathy, ensuring a positive service experience. - Recorded accurate call logs and updated account information to maintain data integrity.

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