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Mariela I. — Mid-Level Customer Service Representative from Philippines

Mariela I.

Mid-Level Customer Service Representative

Philippines Less than 1 year
Open to offersNew to Platform
Languages
English
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About

Mariela Isabel Besenio is a Customer Service Representative with hands-on experience in customer support roles at VXI Panorama 2 and Sutherland in the customer service industry. Recognized for exceptional performance, she was awarded a certificate for being a Top Agent at VXI and received six consecutive Certificates of Appreciation at Sutherland for delivering quality service. Mariela also has a background in the food service industry, having worked as a cashier and restaurant manager at a local restaurant, where she was responsible for marketing and leadership duties. She excels in conflict resolution, communication, and customer service, utilizing active listening and adaptability to address client needs effectively. Mariela graduated with honors from Bulan National High School, highlighting a commitment to time management and consistent achievement.

Experience

  • Customer Service Representative

    Sutherland, Legazpi · 2024 — 2025
    Assisted customers by responding to service-related questions and resolving issues, consistently providing customer service according to organizational standards.
  • Customer Service Representative

    VXI Panorama 2, EDSA · 2023 — 2024
    Delivered customer service support, addressing inquiries and assisting clients with concerns in a customer service environment.
  • Restaurant Manager

    Local Restaurant · 2022 — 2023
    Oversaw daily operations within the restaurant, coordinating staff activities and supervising service delivery.
  • Cashier

    Local Restaurant · 2020 — 2022
    Managed transactions and handled payment processing in a restaurant setting, ensuring accuracy in all cashier duties.

Skills & Expertise

Education

  • HUMSS- SHS GRADUATE
    Bulan National High School · 2021 — 2023
  • JUNIOR HIGH SCHOOL
    St.Catherine College Of Valenzuela Inc. · 2017 — 2019

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