Dominique .

Roadside Assistance Dispatcher (2022-2025) at Six Eleven Global Services2222:

Responded to customer inquiries about vehicle issues via phone.

Verified customer identity and policy details before providing assistance.

Investigated information from the customer to confirm its accuracy and alignment with policy coverage.

HBW Leads (Outbound Leads) (2021-2022) at Six Eleven Global Services.

Made outbound calls to customers to confirm or gather necessary information.

Verified the accuracy of customer-provided data through comparison with internal/third-party sources and investigative questioning.

Communication/BPO Tools Proficient in using call management tools like RingCentral and Vici Dial for efficient handling of customer interactions and managing outbound/inbound calls.

Software Proficiency Experienced with Microsoft Excel for data entry, tracking customer records, and organizing reports. Familiar with Microsoft Word.

Data Verification & Accuracy Skilled at verifying information accuracy through investigative questioning and comparison with internal/third-party sources.

Typing Speed High typing speed of approximately 80 - 90 WPM.