Umarsyah
Senior Insurance Operations Manager
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Umarsyah S.T. is an experienced insurance professional with over 15 years in the general and Islamic insurance industries, specializing in marketing, operations, claims, underwriting support, and branch leadership. At PT Asuransi Staco Mandiri, he served as a Marketing Officer, where he implemented marketing strategies to achieve branch production targets and developed new business sources aligned with dealer, leasing, bank, agent, and broker collaborations. Previously, as the POS Head at PT Asuransi Tugu Pratama Indonesia, he led the operational management of the POS and strengthened strategic partnerships, focusing on customer service and sales support. His extensive tenure at PT Asuransi Adira Dinamika involved risk and claims management, underwriting collaboration, and comprehensive policy administration. Umarsyah's expertise is further enriched with strong skills in risk analysis, claims handling, and maintaining business relationships within the sector. He holds a Bachelor’s degree in Mechanical Engineering from Universitas Negeri Malikussaleh.
Experience
Marketing Officer
PT Asuransi Staco Mandiri (Unit Syariah) · 2023 — 2025Executed marketing strategies to meet branch production targets. Developed new business sources while following up on prospects from dealers, leasing companies, banks, agents, and brokers. Established and maintained collaborative relationships with business partners. Coordinated with technical and underwriting teams in the process from cover note issuance to active policies. Provided support to partners regarding policy renewals and claims processing.POS Head
PT Asuransi Tugu Pratama Indonesia, Tbk · 2021 — 2023Led and managed POS operations, forming strategic relationships with business partners. Addressed customer needs and complaints related to product sales and claims in accordance with company SOPs. Coordinated policy administration with branch, regional, and related work units. Compiled monthly branch reports, conducted market analysis, and assisted in enhancing agents' product knowledge.Operations & Claims Officer
PT Asuransi Adira Dinamika, Tbk · 2008 — 2021Conducted risk surveys and claims processes up to SPK issuance. Carried out risk analysis and provided recommendations to underwriters and technical teams. Prepared reports and analyzed loss records of insured objects. Monitored customer complaints and satisfaction levels. Established and maintained relationships with dealers, leasing companies, banks, and agents. Managed branch administration and petty cash.
Skills & Expertise
Education
- Bachelor of Engineering in Mechanical EngineeringUniversitas Negeri Malikussaleh · — — 2007