Uttam D.
Mid-Level IT Infrastructure & Security Specialist
Open to offersNew to PlatformLanguages
English
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About
Uttam D. is an IT professional with extensive experience supporting infrastructure management, network administration, and endpoint security across diverse industries, including financial services, telecommunications, manufacturing, and government. In recent roles, Uttam coordinated cross-functional IT projects for Single Point, emphasizing remote delivery, stakeholder communication, and policy standardization aligned with NIST and ISO frameworks. As Group ICT Officer at Furness Group, Uttam oversaw multi-site IT operations, implemented Microsoft 365 security measures, managed Fortinet firewall deployments, and optimized virtualization through Hyper-V. Previous experience includes supporting telecoms, security monitoring, and network support for First Citizens Bank, Blue Waters Ltd., JMMB Bank, Cable and Wireless, and contract engagements in government and corporate IT environments. Uttam holds an MSc in Network Security and maintains certifications such as CompTIA Security+, Cisco CCNA, and ISC2 CC.
Experience
Group ICT Officer
Furness Group · 2024 — 2026Manage IT operations, infrastructure, and end-user support across the organization, including prioritizing tasks, budgets, and vendor relationships. Configure and sustain network infrastructure with Fortinet firewalls and TP-Link switching, while implementing network backup solutions. Maintain the Hyper-V virtual server environment along with Windows services. Enhance security measures using malware protection and Microsoft 365 email security (SPF/DKIM/DMARC) along with DLP policies. Implement CIS security controls via Group Policy to reinforce standardization and protections. Manage time-and-attendance and access control systems, and maintain network printing policies. Provide technical troubleshooting for surveillance systems and AV components, along with training users and developing user guides. Update website content and manage advertising publications as necessary.Telecoms Officer
First Citizens Bank · 2021 — 2024Install and configure PCs, laptops, printers, VoIP, analog devices, and approved software/hardware. Resolve end-user issues related to hardware, software, telephony, and network, and escalate unresolved problems to third-party vendors when necessary. Assist internal departments and contractors with voice/data cabling, equipment installations, and relocations for both internal and offsite projects. Collaborate with service providers to maintain branch telecommunications, while tracking incidents and requests through the service management system within established SLA timeframes. Deploy endpoint protection and patches as directed, aiding in inventory updates and management reporting.IT Project Manager
Single Point · 2023 — PresentFacilitate cross-functional IT initiatives by aligning timelines, scope, and deliverables with stakeholders. Standardize documentation and controls for governance initiatives in accordance with NIST/ISO standards. Oversee vendor and internal team management to ensure effective project execution and communication. Maintain project documentation like plans, RAID logs, and meeting notes, while providing status updates to leadership.Cloud & Endpoint Security Analyst (Cross-Training)
First Citizens Bank · 2023 — 2023Monitor logs and security alerts from firewalls and IDS to detect anomalies while supporting incident response activities. Evaluate software installations and change requests for compliance with established policies and standards. Coordinate schedules and priorities with supervisors to achieve project quality and timelines. Investigate security incidents and suspicious traffic reported by external providers, performing containment and escalation as necessary. Conduct Payment Card Industry (PCI) scans to assist with compliance reporting.Network & Security Infrastructure Officer
Blue Waters Ltd. · 2021 — 2021Support and maintain network infrastructure composed of Dell and Cisco components. Conduct monitoring of network and security using Palo Alto and SolarWinds, documenting incidents and assessing their impacts. Oversee the maintenance of CCTV and server environments, while developing network security policies and firewall rules.Network & Security Support Officer
JMMB Bank · 2017 — 2021Provide Tier 2 support to ensure high availability and connectivity for business operations. Design and install network cabling and connectivity, troubleshooting issues to enhance long-term performance. Deploy security applications such as Symantec and Carbon Black, assisting in firewall and access point configurations. Facilitate data backups, server patching, and monitoring to comply with security standards and policies.CSC Tier 1 Network Engineer
Cable and Wireless · 2016 — 2017Monitor network performance and telecommunications equipment, responding to alarms and customer-reported incidents. Troubleshoot outages related to voice, data, and network infrastructure, escalating issues according to SLA requirements. Maintain thorough records, logs, and incident reports, providing customer communications during service-affecting events.Call Center Support Analyst
Digicel Group · 2015 — 2015Support and maintain IVR and PBX systems along with call-center applications, executing daily maintenance tasks. Provide Windows support, perform Active Directory maintenance, and facilitate device rollouts for internal users. Manage service desk tickets and coordinate necessary escalations with contractors.IT Consultant
Trinidad and Tobago Parliament · 2014 — 2015Maintain ICT systems and network services related to data, communications, and security, offering on-call emergency support. Install and configure end-user devices, operating systems, and software; perform regular backups and endpoint security updates. Monitor for policy and security violations while maintaining comprehensive process and procedure documentation.Technical Support / Systems Administration / Network Implementation
Earlier Career (iWorld; Memory Bank Computers; Albrosco; Jen Mar Business Machines; Wagos Ltd.) · 2003 — 2014Provide technical support, hardware repairs, POS support, and execute network implementations for SMB and enterprise clients. Manage technical coordination for Apple retail, including warranty administration and device repair workflows. Build, deploy, and support Windows endpoints, servers, backups, and peripheral devices while training users and junior technicians.
Skills & Expertise
Education
- MSc, Network SecurityInstitution not specified
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