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Uzair K. from India

Uzair K.

India 2-3 years
Open to offersNew to Platform
Languages
English
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About

Uzair K. is an IT support professional with experience delivering technical support across organizations in New Delhi. At Rhysley and Concentrix, he provided assistance to customers via email, chat, and phone, resolving queries related to software and systems. At GINGER Webs, Uzair supported international clients on Ginger’s SaaS-based app, handling installation, configuration, and issue resolution, and delivering user briefings. He has a strong understanding of Active Directory, Windows troubleshooting, and network protocols including DNS and TCP/IP. Uzair is proficient in Microsoft 365 Apps, SharePoint, One Drive, and VPN solutions such as Cisco Any Connect. He holds a B.C.A. from the University of Kashmir and is certified as a SOC Analyst.

Experience

  • Technical Support

    Rhysley · 2025 — Present
    Handled customer inquiries by providing technical assistance through email, chat, and phone.

  • Technical Support

    Concentrix · 2024 — 2025
    Addressed customer queries while delivering technical support via email, chat, and phone.

  • Support Specialist

    GINGER Webs · 2023 — 2024
    Delivered support to international clients for Ginger’s SaaS-based application, assisting with software issue resolution, providing briefings on functionality, and facilitating installation and configuration.

Skills & Expertise

IT and NetworkingCustomer ServiceYouTube SpecialistTech Support

Education

  • B.C.A
    University of Kashmir · 2017 — 2021
  • 12 th
    JKBoSE · — — 2016
  • 10 th
    JKBoSE · — — 2014

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