Val P.

Val P. is an experienced professional with over six years expertise in customer service for diverse industries including gaming, healthcare, and collections. As a Customer Service Representative at Everise for the Wellcare Account, Val proficiently assisted Medicare Advantage members across the U.S. with billing, claims, and benefit inquiries. Later, as a Team Lead for the same account, Val was instrumental in monitoring performance metrics and resolving escalations. In the role of Quality Assurance Analyst, Val excelled in call auditing and quality assurance, utilizing tools like MS Excel and Macro. At Microsoft/Xbox, Val supported global customers with billing and troubleshooting. Currently, as a Virtual Assistant at CoolBlue VA, Val handles appointment scheduling and claims processing, demonstrating proficiency with Google WorkSpace and MS Excel. Val’s technical skills are supplemented by a foundational course in data analytics through Refocus Online Training.