Valentin A.
Junior HR Service Delivery Associate
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Valentin A., currently a HR Service Delivery Associate at Accenture on the Cargill project in Argentina, brings a wealth of experience in HR operations and support for fast-paced corporate environments. With a strong focus on administrative coordination, Valentin adeptly handles a high volume of inquiries related to payroll, benefits, and HR policies, maintaining both accuracy and confidentiality. Previously serving as an Executive Assistant at Mas Activos S.A, Valentin skillfully coordinated onboarding processes and supported payroll preparation while compiling workforce reports to aid strategic decision-making. His technical prowess is further demonstrated through his customer support role at Skill on Net, where he efficiently managed technical issues, account-related problems, and customer inquiries using Freshdesk and Freshchat. Valentin is currently pursuing a Bachelor’s degree in Public Relations, enhancing his knowledge in process optimization, automation, and AI tools applied to administrative workflows.
Experience
HR Service Delivery Associate
Accenture — Cargill project · 2026 — PresentManaged a high volume of daily inquiries from employees concerning payroll, benefits, and HR policies through phone and email communication. Addressed payroll discrepancies and payment cycles while processing sensitive employee data updates with accuracy and confidentiality. Prepared employment verification letters and other HR documentation, escalating complex cases to HR specialists as needed.Executive Assistant
Mas Activos S.A · 2024 — 2026Oversaw the complete onboarding and offboarding processes for staff, ensuring compliance with internal procedures. Contributed to payroll preparation and attendance tracking, focusing on accuracy and confidentiality. Compiled monthly workforce reports including metrics on hiring and turnover, and acted as a key point of contact for internal staff regarding HR-related queries, while also supporting the logistics for various events.Customer Support
Skill on Net · 2023 — 2024Delivered customer support through email and live chat platforms, such as Freshdesk and Freshchat. Handled technical issues, account-related inquiries, and maintained user accounts while ensuring secure management of customer data. Prioritized support tickets and kept comprehensive and organized documentation.
Skills & Expertise
Education
- Bachelor's degree in Public RelationsUADE · 2025 — Present
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