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valentina M. — Mid-Level Sales and Customer Service Specialist from Colombia

valentina M.

Mid-Level Sales and Customer Service Specialist

Colombia 6+ years
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Valentina M. is a highly motivated professional with a significant background in leadership, marketing, and time management. With a strong foundation in anthropology from Universidad Externado De Colombia, she has gained valuable experience across various industries such as healthcare, hospitality, and customer service. As a Department Leader at Alert Medical Alarms, Valentina excelled in coordinating technical teams and stakeholders, managing payments and sales, and maintaining effective communication, which led to twice being promoted. In the hospitality sector at Airbnb, she successfully managed bookings and ensured compliance with industry policies. Her tenure at Conduent as a Customer Service Assistant for USA and Canada saw her actively driving sales and enhancing customer retention. Similarly, her role at Asurion honed her sales, customer service, and tech support skills, contributing to business success and customer satisfaction. Valentina possesses excellent public speaking abilities along with fluency in English and Spanish.

Experience

  • Department Leader

    Alert Medical Alarms · 2024 — 2026
    Delivered accurate reports, coordinated technicians, clients, and service coordinators for smooth operations. Managed payments, sales, and suppliers while ensuring open communication with stakeholders.
  • Reservation Manager

    AIRBNB · 2023 — 2023
    Managed bookings, reservations, and cancellations to fulfill guest demands. Worked with property managers and hosts to ensure a successful guest experience and operational efficiency.
  • Customer Service Assistant

    CONDUENT · 2022 — 2022
    Provided exceptional service through phone, email, and chat support. Contributed to sales and customer retention by creating personalized offers and promotions.
  • Customer Support Representative

    ASURION · 2021 — 2021
    Assisted with billing, processed inscriptions and payments, and made offers to customers. Engaged in retention efforts and created reports to enhance departmental performance.

Skills & Expertise

Education

  • Bachelor in Anthropology
    Universidad Externado De Colombia · 2016 — 2019

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