Valentina D.

Valentina D. is a Customer Success and Client Relationship Specialist based in Medellín, Colombia, with over two years of experience in managing international client accounts and supporting global logistics operations. In her most recent role as Brokerage Admin. Assistant III at UPS Global Business Services, she handled UK import invoice processing, ensured compliance with customs regulations, and was the primary point of contact for clients, focusing on proactive communication and operational efficiency. Previously, as a Bilingual Agent at Almacontact, she managed over 200 active freight agency and international client accounts, coordinated complex shipments including perishable and high-value goods, and delivered tailored data analysis and process optimization solutions to improve logistics outcomes. Valentina is fluent in Spanish, English, French, and German, and is adept at leveraging Microsoft Excel for reporting and decision support in fast-paced, cross-functional environments.