Valentine O.
Mid-Level Customer Service and Support Specialist
Open to offersNew to PlatformAbout
Valentine O. is a customer service and support professional with over three years of experience across payment, fintech, and service-based industries. Serving as a Customer Service/Support Representative at CTD Global Solutions Limited and Rowline Consult in Abuja, as well as an Agent (USA Qualifier) for Kinzel Benefits in the US insurance sector, Valentine O. has managed B2B and B2C inquiries, particularly focusing on payment-related queries and final expense life insurance lead qualification. Known for CRM tool proficiency, email and phone-based troubleshooting, and process documentation, Valentine O. has contributed to significant revenue growth, retention, and customer satisfaction through accurate record-keeping, proactive feedback collection, and cross-functional communication. Recognized through multiple awards and holding advanced degrees in engineering, Valentine O. connects multichannel support skills to achieving business and operational goals.
Experience
Customer Service/ Support Representative
Rowline Consult · 2024 — 2025Addressed customer complaints by providing timely and professional resolutions. Enhanced customer relationships by recommending tailored solutions to identified needs. Ensured meticulous documentation of all customer interactions to maintain organization. Investigated complex customer issues, delivering step-by-step solutions. Handled B2B and B2C inquiries, including payment-related queries, to ensure accurate and prompt resolutions. Actively sought opportunities to enhance customer satisfaction and overall experience.Agent (USA Qualifier)
Kinzel Benefits · 2022 — 2024Engaged with senior citizens interested in Final Expense Life Insurance by conducting pre-qualifying inquiries and facilitating connections to Licensed Insurance Agents. Identified potential leads and confirmed personal security details. Assessed lead eligibility and provided necessary insurance information. Distributed free discount cards to qualifying leads, linking clients to licensed advisors for policy facilitation. Managed both inbound and outbound calls utilizing Bria and ensured timely follow-ups via email. Delivered accurate information to team leads and managers through Google Meet while monitoring dialer timing.Customer Service/ Support Representative
CTD Global Solutions Limited · 2018 — 2022Analyzed sales data and market trends to pinpoint growth opportunities. Established and nurtured relationships with clients and stakeholders, achieving a notable retention rate. Developed strategies aimed at meeting company objectives and enhancing profitability. Established cost-control measures that minimized expenses while ensuring customer satisfaction. Maintained accurate records of customer interactions, sales, and transactions, providing regular updates to management. Collected customer feedback to identify trends and communicated insights to relevant departments.
Skills & Expertise
Education
- Ph.D Mechanical EngineeringWuhan University of Technology · 2011 — 2016
- Masters in MechatronicsWuhan University of Technology · 2011 — 2013
- Bachelor of Engineering in Mechanical/Production EngineeringNnamdi Azikiwe University · 2004 — 2008
- Ordinary National Diploma (OND)Auchi Polytechnic · 2000 — 2002
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