Valeria A.
Senior Bilingual Sales Specialist
Open to offersNew to PlatformAbout
Valeria D. is a results-driven bilingual sales professional with over five years of experience in high-volume outbound sales, specializing in the energy, online casino, and shipping logistics industries. She has served as a Sales Agent at organizations such as NCC Nearshore/AGR Group, Center Source, Novelink Services, and TTEC, where she excelled at cold calling, client enrollment, and explaining detailed service plans. Her role at TTEC involved outbound outreach for FedEx, converting clients from competitors and managing complex account issues on the Sales Retention Team. Known for her record of exceeding KPIs, closing high-value deals as a sales closer, and ranking consistently as a top performer, Valeria leverages B2C & B2B sales, client engagement, and CRM systems expertise to drive client retention and account satisfaction in international markets.
Experience
DDC & SRT Sales Agent
TTEC · 2023 — 2026Executed outbound outreach on behalf of FedEx to profile customers and pinpoint shipping solutions tailored to their business needs. Advocated for services and discount programs, effectively converting clients from competing carriers such as UPS. Achieved recognition as the top sales agent for surpassing established sales targets and performance metrics. Transitioned to the Sales Retention Team (SRT) due to strong sales performance and problem-solving skills. Handled complex customer inquiries involving account creation and updates, pricing adjustments, billing investigations, and invoice resolution with a focus on customer retention and satisfaction.Sales Agent
Center Source · 2022 — 2023Engaged in outbound sales and customer engagement activities for various online casino platforms. Communicated with current clients to promote services, bonuses, and special offers. Detailed account benefits, loyalty incentives, and available promotions to enhance customer engagement. Instructed customers on utilizing cryptocurrency for deposits and betting transactions, providing guidance through the process when required.Sales Agent
NCC Nearshore / AGR Group · 2021 — 2022Performed cold calls to residential customers to promote electricity and gas provider services. Evaluated and qualified potential clients by confirming program eligibility. Clarified service plans, benefits, and contract terms while addressing customer inquiries and objections. Registered qualified customers into the supplier’s energy program and aimed for daily and weekly sales targets. Updated client information and maintained accurate customer records in the system.Sales closer
Novelink ServicesAnalyzed electricity and gas rates from multiple providers to present residential clients with competitive energy plans. Assisted customers in choosing options that aligned with their usage needs and financial preferences. Initiated contact with clients prior to contract expiration to secure improved renewal plans. Maintained a high ranking among sales agents and frequently closed deals generated by colleagues.
Skills & Expertise
Education
- Bachelor’s degree in foreign languageInstitución Universitaria Americana · 2019 — 2025
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