Valeria C.

Valeria C. is an accomplished Quality Analyst specializing in customer experience with over four years of experience in both customer-facing and operational environments. Based in Mexico, she excels in quality auditing, performing 30-40 audits daily, enhancing Tier 1 interactions by 90% through actionable feedback and coaching. Valeria has a proven track record in trend analysis, process improvement, and ensuring compliance with rigorous standards. She is proficient in English and a native Spanish speaker. Her role at Alorica involved conducting QA coaching sessions, onboarding new hires, and maintaining impeccable accuracy in QA trackers. As a Logistics Coordinator at Nuno Farms, she coordinated transportation logistics, collaborated with suppliers, and resolved operational issues. Being adept in tools like Salesforce, Observe.AI, and Microsoft Office, Valeria contributed to improved CSAT and team efficiency, continually anticipating customer needs for proactive support. Her educational background includes a BBA in International Business Administration from Universidad Veracruzana.