Valeria S.
Mid-Level Logistics Operations Manager
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Valeria A. is a bilingual professional with international experience in U.S.-based companies, specializing in operations management, customer experience, and logistics support within high-demand and service-driven environments. In the moving and logistics industry at America First Moving, Valeria handled over 200 calls weekly, resolved complex logistical cases, negotiated resolutions to prevent revenue loss, coordinated over 1,000 nationwide moves monthly, and managed the company’s online reputation through direct customer engagement. As an Operations Manager at Palm Aire Professional Services, she supervised daily operations, recruited and trained staff, managed finances, developed digital marketing strategies, and implemented a CRM system to optimize efficiency. Earlier experience in legal administration included processing property registrations and collaborating with legal professionals. Valeria’s educational background covers logistics and business administration.
Experience
Customer Support
America First Moving · 2024 — 2026Managed over 200 calls weekly, addressing intricate cases and high-pressure scenarios. Acted as the primary liaison between customers and carriers, independently resolving logistical issues, pricing discrepancies, delays, and damage-related concerns. Maintained and updated database information accurately, facilitating the coordination of more than 1,000 moves each month across the U.S. Oversaw the company’s online reputation by engaging with negative reviews directly and effectively resolved cases to restore customer trust.Operations Manager
Palm Aire Professional Services · 2022 — 2024Oversaw daily operations and monitored staff performance to ensure operational efficiency and adherence to high service standards. Conducted recruitment and hiring of personnel according to the company's requirements. Organized task assignments and planned work routes to enhance productivity. Managed financial aspects, including revenue, expenses, payroll, supplies, and customer payments. Developed and implemented marketing strategies leveraging social media and the company's websites. Handled customer complaints to ensure satisfaction, frequently exceeding expectations. Identified business opportunities and secured agreements with companies for ongoing services. Provided training to staff on policies, procedures, and quality standards. Integrated a CRM system to refine processes and boost operational efficiency.Legal Assistant
Conservador de Bienes Raíces y Archivero Judicial · 2018 — 2022Assisted customers by processing requests for certificates and copies, conducted title studies, and addressed general inquiries regarding property plans. Handled the processing and quoting of property registrations while ensuring compliance of submitted documents with legal recording regulations. Recorded and updated ownership information based on received documents. Collaborated with attorneys, notaries, and registrars to authenticate the validity of legal documents. Made modifications and updates to property records, mortgages, and liens based on notarized deeds, ensuring legal accuracy and compliance.
Skills & Expertise
Education
- Business Administration, Major in LogisticsBernardo O’Higgins College · 2024 — 2026
- Bilingual Business AdministrationCeduc UCN · 2020 — 2021
- Business Administration EngineeringSanto Tomas University · 2018 — 2019
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