Valerie V.

Valerie A. is a seasoned Customer Service Professional with over seven years of diverse experience in customer support and communication. She possesses adept skills in handling high-volume calls and managing both CRM systems such as Salesforce and Microsoft Dynamics. Valerie has a proven track record of efficiently coordinating appointments and managing schedules, cultivating a strong capability in chat, email, and phone support across fast-paced environments. Her professional journey includes roles as a Customer Service Representative at Concentrix where she managed patient scheduling and provided instructions for smooth appointment flows, and as a Customer Response Advisor for EMAPTA, handling customer inquiries and coordinating parking reservations. During her tenure at Foundever (Sitel), she provided assistance with telecom billing and service upgrades. Valerie's educational background includes a Bachelor of Science in Accounting Technology from Cagayan State University.