151 viewsTalent
Valerie S. — Junior Customer Support Associate from Philippines

Valerie S.

Junior Customer Support Associate

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Valerie C. is an experienced professional with a background in customer service and support roles across the financial services, healthcare, and online gaming industries. At Foundever, she served as a Collections Associate, managing customer accounts using CRM tools, addressing payment concerns, and ensuring secure financial transactions. Following this, Valerie worked at ALORICA as a Health Care Support Associate for United Health Care, delivering customer assistance during enrollment periods and supporting healthcare-related payment queries. Most recently, at IGO Digital High Technology Inc., she contributed to the online gaming sector by conducting game audits, implementing responsible gaming practices, offering technical support, and facilitating promotional activities for CasinoPlus. Her academic foundation is in Business Administration with a major in Financial Management from the Technological Institute of the Philippines.

Experience

  • Costumer Service (Casino plus)

    IGO DIGITAL HIGH TECHNOLOGY INC · 2024 — 2025
    Conducted game audits to uphold accuracy and fairness, implemented responsible gaming practices, assisted with promotional activities and bonus offers, provided technical support for connectivity issues, and worked closely with support staff to resolve player concerns.
  • Health Care Support Associate (United Health Care)

    ALORICA · 2022 — 2024
    Supported customers during enrollment season, provided assistance for health care concerns and payment transactions, and contributed to maintaining a positive workplace.
  • Collections Associate

    Foundever · 2019 — 2021
    Handled collection concerns by providing accurate customer support, utilized CRM tools to monitor accounts and offer payment options, addressed Vehicular payment and personal account transaction issues, and ensured a secure, productive environment.

Skills & Expertise

Education

  • Undergraduate; Bachelor of Science in Business Administration Major in Financial Management
    Technological institute of the Philippines · 2013 — 2017

Interested in this professional?

Sign in as an employer to save this profile or invite Valerie S. to a job.

Sign in as an employer