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Vanessa W. — Mid-Level E-Commerce Operations and Customer Service Manager from Philippines

Vanessa W.

Mid-Level E-Commerce Operations and Customer Service Manager

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Vanessa W. is an experienced E-Commerce Operations & Customer Service Manager with a background spanning the e-commerce, healthcare, gaming, technology, and customer service industries. At DASHI PTE LTD, she managed order fulfillment for two Shopify stores, supervised customer service teams, handled escalations, and engaged with VIP clients and influencers. Her earlier work at Satellite Office focused on patient experience, offering live chat support, coordinating with clinical teams, and maintaining accurate records in a healthcare context. Vanessa W. also supported merchant onboarding and troubleshooting as a Shopify Specialist at TASK US, managed virtual assistant responsibilities for GO2 LLC, and delivered technical and customer support in roles with OPSIFY, ALORICA, and TELEPERFORMANCE. Her key strengths include order fulfillment, Shopify store management, customer account administration, CRM utilization, and KPI monitoring, all demonstrated across both remote and in-office environments.

Experience

  • Patient Experience Messaging Support

    SATELLITE OFFICE · 2025 — 2026
    Provided live chat and messaging assistance addressing high-volume patient concerns, clarified needs, furnished appropriate resources, and escalated cases to clinical teams as necessary. Maintained precise patient records, coordinated with internal departments, performed data entry and administrative support, and ensured efficient process completion in a dynamic environment, leveraging IT and multitasking capabilities.

  • E-Commerce Operations & Customer Service Manager

    DASHI PTE LTD · 2024 — 2025
    Oversaw order fulfillment, managed two Shopify E-Commerce stores, and created content while supervising a customer service team. Addressed escalations, monitored KPIs, delivered reports, coached agents, handled VIP/VVIP clients and influencers, directed daily operations, and developed delivery route plans.

  • Remote General Virtual Assistant

    GO2 LLC · 2021 — 2024
    Addressed customer inquiries and managed customer accounts, oversaw order fulfillment, processed orders from initiation through shipment, and handled delivery verifications. Administered cancellations, returns, refunds, and chargeback requests, resolved product issues, and coordinated replacement orders.

  • Shopify Specialist

    TASK US · 2021 — 2021
    Supported merchant inquiries and account management, updated information including addresses and subscription details, and provided store troubleshooting. Assisted merchants with Shopify setup, offered basic website design and coding support, configured POS, and synced Shopify stores with Meta and Amazon Central.

  • Universal Customer Service Representative

    ALORICA · 2020 — 2021
    Managed customer inquiries from domestic and international clients, handled shipping and delivery processes, conducted lost parcel investigations, supervised customer service teams, responded to escalations, monitored KPIs, and presented reports, with additional responsibilities for coaching staff.

  • Chart Retrieval Specialist (Project Based)

    MICROSOURCING · 2021 — 2021
    Handled back-office administrative tasks on a project basis, specializing in retrieving medical records from patients, clinics, and hospitals for insurance review support.

  • Customer Service Representative

    BOLTON INTERNATIONAL INC. · 2019 — 2020
    Responded to customer inquiries, managed accounts, processed subscription renewals and cancellations, updated account details, facilitated manual credit purchases, modified studio appointments, and troubleshot both app and website issues regarding payments, logins, and bookings.

  • Customer and Technical Support Specialist

    OPSIFY · 2018 — 2019
    Handled customer inquiries for games including Evony Mobile, Evony Mobile: Crypto Age, and Heroes Charge. Managed customer accounts, oversaw operations involving the crypto currency platform (WON Currency), facilitated customer registration, and performed KYC verification.

  • Subject Matter Expert

    TELEPERFORMANCE · 2018 — 2018
    Addressed customer inquiries, provided basic troubleshooting for Samsung products, and managed order processing. Supervised customer service teams, responded to escalations, and created macros to streamline processes.

  • Customer Service Representative (Project-based)

    HARTE HANKS · 2017 — 2017
    Interacted with customers to resolve inquiries, provided troubleshooting support for the HBO Now App, managed accounts, adjusted subscriptions, processed renewals and retention efforts, and handled cancellations.

  • Universal Customer Service Representative

    TRANSCOM ASIA · 2016 — 2017
    Supported customer inquiries for domestic and international accounts, processed shipping and delivery requests, and conducted investigations into lost parcels.

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