Vanessa A.
Open to offersNew to PlatformAbout
Vanessa A. is a seasoned Real Estate Virtual Assistant with extensive experience in leasing supervision, store operations, and customer service management. At XRC Mall Developer, Inc., she was responsible for increasing mall occupancy rates and establishing tenant zoning, mixes, and rental matrices. Previously, as a Customer Care Supervisor at SM Retail, Inc., Vanessa ensured professional handling of customer complaints and maintained effective communication through diverse channels. Her role as a Store Officer at Hard Discount Phils. involved implementing SOPs, overseeing inventory levels, and enhancing staff performance. Vanessa's background in sales and marketing at Manila Southern Associates, Inc. honed her skills in order management and CRM integration, further showcasing her management and leadership abilities. Her strategic planning and critical thinking have been recognized with a Leadership Award and a Top Performer accolade at SM Retail. Vanessa holds a Bachelor of Science in Entrepreneurial Management from Quezon City Polytechnic University.
Experience
Leasing Supervisor
XRC Mall Developer, Inc. · 2024 — PresentFocuses on increasing the occupancy rate of the malls assigned. Establishes tenant zoning, tenant mix, and rental matrix for relevant malls. Engages in lead generation.Store Officer
Hard Discount Phils., Inc. · 2023 — 2023Ensures accurate ordering and maintains sufficient inventory levels on a daily and weekly basis. Guides employees in effectively following the company’s standard operating procedures (SOPs). Implements new guidelines while providing daily coaching and support to staff. Oversees overall store operations to enhance efficiency.Customer Care Supervisor
SM Retail, Inc. · 2022 — 2023Handles customer complaints to ensure they are resolved professionally and promptly. Maintains effective communication with customers through various channels including email and phone. Promotes strong communication and problem-solving skills within the customer service team to achieve high customer satisfaction. Keeps detailed knowledge of the company's brands, systems, and processes.Personal Shopper - Supervisor
Manila Southern Associates, Inc. · 2020 — 2022Generates sales revenue through online orders and inquiries using the company’s CRM system. Ensures customer satisfaction by maintaining strong product knowledge across MBUs and MCs. Recommends suitable alternatives for unavailable items. Develops and implements standard procedures to enhance customer service quality. Reviews, collects, and summarizes CTDS site delivery reports to analyze productivity and suggest improvements.Store Consignor Assistant
Manila Southern Associates, Inc. · 2020 — 2022Conducts screening and final interviews for store consignor applicants while updating personnel records in the ITIME system. Manages vendor and supplier requests, including reshuffling and loan arrangements. Prepares Consignor Investigative Reports and various summaries of issued entry cards on a weekly and monthly basis. Monitors and facilitates the renewal of Service Agreement Contracts for third-party agencies.Merchandising Assistant
Automatic Centre · 2014 — 2015Finalizes purchase orders for seasonal merchandise and manages relationships with external vendors and internal administrative teams. Facilitates communication between corporate teams and vendors to ensure accurate receipt and processing of purchase orders. Verifies shipments against purchase orders while accurately recording data in the inventory system. Assists buyers with daily administrative tasks to enhance the efficiency of the purchase order processing and inventory management.
Skills & Expertise
Education
- Bachelor of Science in Entrepreneurial ManagementQuezon City Polytechnic University · 2009 — 2013
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