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vanessa A. — Junior Customer Service and Operations Specialist from Venezuela

vanessa A.

Junior Customer Service and Operations Specialist

Venezuela 2-3 years
Open to offersNew to Platform
Languages
Spanish
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About

Vanessa A. is a dedicated professional in customer service and operational excellence with experience in the hospitality industry. She has honed her skills in environments that require agility and organizational control. At Hotel Eurobuilding in Maiquetía, Vanessa provided personalized guidance to guests, ensuring a positive experience by resolving complaints and managing various payment methods. Her role as Supervisor at La Barra 1539 in Colombia involved supervising daily operations, coordinating staff, and managing stock. Vanessa's expertise includes Office 365, first aid, and risk management. She has a maritime engineering background from Universidad Marítima del Caribe and is fluent in Spanish. Her certified leadership and teamwork skills are complemented by her advanced knowledge in safety protocols such as fire prevention, personal survival techniques, and social responsibilities.

Experience

  • Customer Service and Services

    Hotel Eurobuilding · 2025 — Present
    Provided personalized assistance to guests in accordance with international hotel standards.
  • Supervisor and Public Attention

    La Barra 1539 · 2023 — 2024
    Handled customer complaints and requests effectively, ensuring a positive customer experience. Managed administrative tasks, stock control, and various payment methods. Oversaw daily operations and coordinated service staff while ensuring adherence to quality standards. Assisted with cash management and logistics for supplies and inventory.

Skills & Expertise

Education

  • Marine Engineering (Operations Mention) |
    Universidad Marítima del Caribe · — — 2024
  • Bachelor in Sciences
    Liceo Vicente Campo Elías · — — 2017

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