Vanessa B.

Vanessa Mae C. is a seasoned healthcare operations leader with over 13 years of experience, specializing in the healthcare sector for the past nine years. As a former Operations Supervisor and RCM & WFM Specialist at companies such as Optum Global Solutions, DME/US Med, and BrunWork/MBH, Vanessa Mae C. has managed high-performing teams, developed onboarding curriculum, and driven key performance indicators in high-volume healthcare environments. Her expertise centers on Revenue Cycle Management (RCM), where she has overseen full-cycle processes from patient intake to claim resolution, as well as Workforce Management (WFM), handling real-time analysis and strategic staffing. She has managed insurance verification, eligibility checks, and prior authorizations across pharmacy helpdesk, DME, and behavioral health domains, ensuring compliance with HIPAA and maintaining operational excellence for healthcare providers and private practices.