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Vanessa B. — Mid-Level Healthcare Customer Service Representative from Philippines

Vanessa B.

Mid-Level Healthcare Customer Service Representative

Philippines No experience yet 585 - 755.58 USD per month
Open to offersNew to Platform
Languages
EnglishTagalog
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About

I am a detail-oriented professional with experience in healthcare administration, specializing as a Pre-Service and Post-Service Appeals Coordinator. I have experience handling health claims, insurance benefits verification, medical documentation review, and appeals processing while ensuring HIPAA compliance and accurate record management. I also have a background in member services, assisting patients with inquiries and resolving concerns. I bring strong communication, organization, and problem-solving skills, with a commitment to maintaining accuracy and confidentiality in all tasks.

Experience

  • Appeals Coordinator

    Sagility Health · 2025 — Present
    Delivers training on HIPAA Compliance & Patient Confidentiality, Medical Appeals & Grievance Handling, Insurance Claims and Authorization Review, as well as Medical Documentation Analysis and Member services for customer support.
  • Advisor I, Customer Service Representative

    Concentrix UPTH · 2023 — 2023
    Managed customer interactions and service support tasks for Anthem.
  • Customer Service Associate

    Collective Solution · 2021 — 2022
    Attended to AGERO Roadside Assistance customer requests and coordinated service needs.
  • Customer Service Representative II

    Teletech · 2021 — 2021
    Responded to Verizon Mobile customer concerns and delivered support via customer service channels.
  • Insurance Receivable Representative

    Alorica · 2016 — 2019
    Handled insurance receivables on behalf of Getix Health, focusing on support tasks related to healthcare claims.
  • Client Service Specialist I

    Transworld System Inc. · 2019 — 2019
    Provided client service and support for University Accounting Service, addressing customer needs and inquiries.

Skills & Expertise

Education

  • Bachelor of Science in Criminology
    Our Lady of Fatima University Quezon City · 2015 — 2021

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