Vanessa S.
Mid-Level Business Development Partner
Open to offersNew to PlatformAbout
Vanessa F. S. is a seasoned Business Intelligence & Insights Analyst Lead with a proven track record in the customer experience and business process outsourcing industries. As a Founding Partner at GBI Information Search Service and OutsourceCX, she excels in driving strategic growth through long-term partnerships, focusing on mergers, client acquisitions, and market expansion. At TDCX, she managed a team dedicated to creating Power BI dashboards across various sectors, including social media, healthcare, and technology. Her expertise in SQL, Looker Studio, and Power BI enables her to transform raw data into actionable insights, ultimately enhancing operational efficiency and driving sustainable growth. Vanessa's analytical prowess is further demonstrated in her roles at Concentrix and Amazon, where she improved processes and maintained quality standards. Her certifications, including Six Sigma Green Belt and Power BI Data Analyst Associate, solidify her commitment to continuous improvement and innovation.
Experience
Founding Partner
GBI Information Search Service & OutsourceCX · 2024 — PresentDrive strategic growth and establish long-term partnerships by defining and executing business development strategies. Identify high-value prospects and lead negotiations to secure client acquisitions, mergers, and strategic partnerships while contributing to market expansion, brand representation, team building, and operational input.Business Analytics Lead
TDCX · 2024 — 2024Manage a team of BA Analysts and BI Analysts in the creation and continuous management of PBI dashboards across various Business Accounts including Social Media, Healthcare, e-Commerce, Travel, Hotel, and Technology sectors. Responsibilities include account governance, documentation, data management, business intelligence, process improvement, and stakeholder management.Enterprise Project Manager
ALADDIN B2B · 2024 — 2024Oversee multiple projects throughout the organization, ensuring alignment with strategic goals while managing resources and delivering results on time and within budget.Senior Business Analyst, Global Insights
CONCENTRIX · 2022 — 2024Conduct research and analysis to provide operational insights for various lines of business including financial, healthcare, telecommunications, technology, and e-commerce. Tasks involve data management, business insights analysis, process improvement, and data visualization.QA Analyst
TDCX · 2020 — 2022Responsible for maintaining quality standards through comprehensive analysis and reporting. Collaborate with teams to enhance service quality and compliance.Quality Assurance Team Manager
AMAZON · 2018 — 2020Ensure products and services meet established quality standards and compliance requirements. Conduct data analysis, gather customer feedback, and manage Quality Assurance Analysts to uphold quality assurance practices.Senior Technical Specialist
SKYES · 2016 — 2018Perform a variety of technical tasks including troubleshooting and repairing computer hardware and peripherals. Assist clients with purchase requests, provide technical advice, and support software-related queries.Virtual Assistant
MAGLOW UK Passport Services PTE LTD · 2012 — 2016Provide administrative support such as managing emails, scheduling, and calendar coordination. Address customer inquiries and complaints, manage social media content, and oversee travel and event coordination while handling data management tasks.Sales Consultant
AUTHOR SOLUTION · 2009 — 2012Evaluate industry trends and analyze competitors while identifying prospective clients and maintaining relationships. Develop tailored sales programs that align with client goals and offer expert advice.OPS Supervisor
TTECH · 2008 — 2009Supervise agents on the email and chat support teams to meet production targets. Offer adaptive coaching and support operations in fulfilling business needs through strong leadership.Rev-Gen Coach
PSupport · 2006 — 2008Provide coaching and support to improve team performance and operational efficiency.CSR/Tech Expert/Billing
CONVERGYS · 2005 — 2006Respond to telephone inquiries and complaints, perform product upselling, and prepare reports to track workloads. Analyze and resolve technical issues related to voice, internet, and data services, as well as process billing inquiries.
Skills & Expertise
Education
- Bachelor of Science in Computer EngineeringUniversity of San Jose- Recoletos · — — 1997