Vanessa N.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Vanessa N. is an experienced Customer Service Representative specializing in the e-commerce and telecommunications sectors. In her role with a Shopify fashion store as a freelance customer service specialist, she expertly handled customer inquiries and complaints through ticketing platforms like ReAmaze and Gorgias, managing 20-30 tickets per hour while ensuring timely resolutions. Vanessa's proficiency in email marketing campaigns was demonstrated through her work with Vanilla Networks, where she edited, proofread, and monitored campaigns for international clients, deploying over 150 campaigns daily. Her extensive experience at TTEC and Sykes Cebu allowed her to develop strong skills in customer retention, upselling, and technical troubleshooting for major international telecommunication and auto-financing accounts. She consistently met target goals for Customer Satisfaction (CSAT) and Average Handling Time (AHT), showcasing her commitment to customer satisfaction and effective order processing. Vanessa holds a degree in Secondary Education with a major in Mathematics from Samar Colleges.
Experience
Customer Service Representative
Freelance/ Shopify Fashion Store · 2025 — 2026Managed customer inquiries and complaints through email and ticketing platforms. Processed orders, returns, and refunds while tracking shipments. Utilized ticketing systems such as ReAmaze and Gorgias to ensure prompt resolutions, handling 20-30 tickets per hour.Virtual Support Specialist/Email Marketing
Vanilla Networks · 2025 — 2026Executed email marketing campaigns for international clients with a focus on timely deployments. Edited and proofread email templates, monitored campaign performance, and ensured content alignment with client standards, deploying over 150 email campaigns daily.Customer Service Representative
TTEC Cebu · 2022 — 2025Handled inbound calls for a major international telecommunications account with an emphasis on customer retention and upselling. Applied a customer-centric approach to resolve issues and maximize satisfaction while achieving targets for CSAT and Average Handling Time.Technical Support/Customer Service Representative
Qualfon Cebu · 2021 — 2022Provided technical troubleshooting and assistance for inbound calls related to an international telecommunications account. Maintained a balance between speed and quality to meet Average Handling Time targets while achieving CSAT goals. Assisted with billing inquiries for an international auto-financing account, ensuring accuracy of information and explaining financial details.Customer Service Representative
Sykes Cebu · 2020 — 2021Addressed inbound calls for an international telecommunications account, delivering technical support and assistance. Achieved CSAT and Average Handling Time target goals, while managing inquiries related to billing and account updates for an international auto-financing account.
Skills & Expertise
Education
- Bachelor of Secondary Education Major in MathematicsSamar Colleges · — — 2017