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Vanessa C. — Mid-Level Healthcare Customer Service Representative from Philippines

Vanessa C.

Mid-Level Healthcare Customer Service Representative

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Vanessa C. is a dedicated professional with a Bachelor of Science in Accountancy from Rizal Technological University. She has a strong background in customer service and administrative roles, having worked in diverse environments ranging from the fast-paced service industry to specialized sectors like medical administration. Vanessa honed her interpersonal skills and communication abilities during her tenure as a Customer Service Representative at Concentrix and AscentHR, Inc., where she was responsible for setting up appointments, assisting with inquiries, and handling prior authorizations and pre-certifications for medical procedures. Additionally, Vanessa's role as an Office Administrator at PrimeAlliance Recovery Management Incorporated involved maintaining office files, managing equipment, and executing clerical duties, demonstrating her prowess in organizational skills and multitasking. Her proficiency in Microsoft Office applications further supports her capability to efficiently fulfill administrative responsibilities.

Experience

  • Customer Service Representative 2

    AscentHR, Inc. transitioned to Infinx · 2024 — 2025
    Scheduled appointments for medical procedures and addressed basic inquiries related to the job role. Coordinated and processed prior authorizations and pre-certifications for medical services. Verified patient insurance coverage and communicated with various stakeholders to resolve authorization issues.
  • Customer Service Representative

    Concentrix Bridgetowne · 2023 — 2024
    Responded to calls while delivering product services and ensuring customer satisfaction. Handled escalation of queries and concerns, along with product and service sales.
  • Office Administrator

    PrimeAlliance Recovery Management Incorporated PARMI · 2020 — 2021
    Handled general office files pertaining to the company. Managed office equipment maintenance and performed clerical duties including answering phone calls, responding to emails, and preparing documents and status reports.
  • Service Crew

    McDonalds Pioneer · 2019 — 2019
    Delivered customer service while managing transactions and cashiering. Maintained cleanliness and sanitation of the outlet throughout the shift.

Skills & Expertise

Education

  • High School
    Mandaluyong High School · 2012 — 2018
  • Bachelor of Science in Accountancy
    Rizal Technological University

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