Vasper J.
Mid-Level Remote Medical Billing Specialist
Open to offersNew to PlatformAbout
Vasper J. is a seasoned Remote Service Specialist and Medical Billing professional based in Bulacan, Philippines, with over seven years of experience. His expertise encompasses technical support, healthcare, and medical billing, demonstrating a solid ability to manage high-volume workflows. Proficient in complex CRM platforms such as EPIC, Salesforce, and Oracle, Vasper adeptly handles end-to-end hardware/software deployments. Currently, he serves as a Bill Review Analyst I at Medrisk Philippines, where he encodes and processes medical claims with high accuracy using the CORE platform. His role in the medical billing domain at Conifer Health Solutions involved processing institutional claims via EPIC and maintaining billing compliance. Vasper has also supported the telecommunications industry as a Provisioning Coordinator at EMAPTA, contributing to service order lifecycle management. In past technical support roles, he provided comprehensive support for gym management and security systems, leveraging his strong communication skills and AI tool proficiency to bridge technical and non-technical stakeholders effectively.
Experience
Bill Review Analyst I
Medrisk Philippines · 2025 — PresentEncoded and processed medical claims submitted by healthcare providers using the CORE billing platform. Reviewed claim data for accuracy and completeness prior to entry to ensure clean submissions. Maintained high accuracy and productivity in a fast-paced, fully remote encoding setting.Medical Biller
Conifer Health Solutions · 2025 — 2025Daily processing of UB-04 institutional claims via EPIC, achieving a consistent quota of over 120 claims each day. Reviewed and resolved rejected claims by identifying discrepancies, correcting errors, and facilitating timely resubmissions. Ensured adherence to electronic billing standards and maintained accurate patient billing records.Provisioning Coordinator
EMAPTA (Client: Swoop Telecommunications, AU) · 2024 — 2025Supported order provisioning for an Australian telecommunications client, coordinating with field technicians to activate service orders post-installation. Oversaw the entire order lifecycle from initial processing to successful installation confirmation. Managed Tier 1 inbound calls, addressing general service inquiries from technicians and clients.Healthcare Representative
Glowtouch Philippines · 2023 — 2024Handled inbound patient calls focused on appointment scheduling for services such as blood work, office visits, and specialist referrals. Navigated healthcare CRM systems to coordinate patient records and confirm appointments. Delivered responsive, empathetic service in a high-volume healthcare environment.Tech Support Representative
Foundever (Client: ABC Financial) · 2021 — 2023Provided remote technical support for ABC Financial's gym management software, assisting clients with both hardware and software setup. Deployed and configured various POS systems, including receipt printers, barcode readers, and door access systems. Troubleshot software-to-hardware connectivity issues, ensuring effective integration between ABC Financial and gym peripherals.Tech Support Representative
Full Potential BPO (Client: Swann Security) · 2021 — 2021Remotely assisted customers in the installation and troubleshooting of Swann Security cameras and surveillance systems. Provided inbound call and chat support, guiding non-technical users through setup processes step by step.Tech Support Systems Analyst
IQVIA · 2020 — 2020Operated the Study Support Helpline, serving as the first point of contact for inbound inquiries from clinical study participants and staff. Evaluated caller needs and efficiently routed them to the corresponding department or specialist team.Tech Support Representative → Escalations Desk Agent
Teleperformance (Client: AT&T) · 2018 — 2020Initially functioned as a Tier 1 inbound technical support agent addressing AT&T customer concerns related to connectivity and service issues. Elevated to the role of Escalations Desk Agent, where I managed frontline supervisor escalations and advanced troubleshooting requiring specialized tools. Conducted training presentations for new hires on the operations of the Escalations Desk, gaining early experience in coaching and knowledge transfer.
Skills & Expertise
Education
- Electronics EngineeringDon Bosco Technical College · 2012 — 2016