Velarde A.

Arnel V. is an accomplished Customer Service Representative with direct experience in the logistics, healthcare, financial services, e-commerce, and sports betting industries. With a Bachelor of Science in Nursing from the City University of Pasay, Arnel V. has contributed to major organizations including Convergys as a Retention Officer, SPI CRM Global (NETSPEND debit/credit accounts), Arvato/Majorel for Amazon Logistics, Alorica for United Health Care and CVS Health Care, Entain (sports betting), Concentrix (Sling, Dish, Solutran accounts), and currently, IBEX Global Inc. for FEDEX Logistics. Throughout these roles, Arnel V. has demonstrated expertise in customer service, technical support, computer troubleshooting, and efficient multitasking across email, chat, and calls, maintaining a typing speed of 38-45 wpm with 90% accuracy in high-pressure, fast-paced environments.