Vengie D.
Client Service Associate | General Services
Open to offersNew to PlatformAbout
I am a dedicated Banking and Financial Operations Professional with over 9 years of experience at BDO Unibank, specializing in KYC, AML, customer due diligence (CDD), enhanced due diligence (EDD), transaction monitoring, document verification, payment processing, account reconciliation, and regulatory compliance. I have a proven ability to manage high-volume financial transactions, identify potential risks, maintain data accuracy, and deliver exceptional customer service in fast-paced environments.
In addition to my banking expertise, I have knowledge of Facebook Ads, digital marketing fundamentals, and campaign management, allowing me to support businesses in both financial operations and online marketing. I am highly analytical, detail-oriented, tech-savvy, and committed to producing accurate, efficient, and results-driven work.
I am seeking long-term opportunities where I can contribute my expertise in KYC, AML, Transaction Monitoring, Financial Operations, Accounts Receivable, Compliance, Customer Success, or Facebook Ads while continuously learning and adding value to your business. I am a fast learner, adaptable, dependable, and always committed to delivering high-quality results with integrity and professionalism.
Why hire me
I believe I'm a strong fit because I combine nine years of hands-on banking experience with a solid background in KYC, AML, due diligence, and financial operations. I have a proven ability to identify risks, ensure compliance, and handle high-volume transactions with accuracy. Beyond my technical skills, I take ownership of my work, learn quickly, and consistently deliver reliable results. I'm confident I can add value to your team from day one while continuing to grow with the organization.
Experience
Client Service Associate - General Services
BDO Unibank, Inc. · 2023 — 2026Processed high-volume banking transactions in compliance with internal policies and Bangko Sentral ng Pilipinas (BSP) regulations. Reviewed customer identification documents to meet Know Your Customer (KYC) standards and executed customer onboarding and account opening procedures ensuring complete documentation. Conducted Enhanced Due Diligence (EDD) for high-value transactions, interviewing clients to gather necessary supporting documents. Assessed authenticity and completeness of provided documents for transactions while escalating unusual or suspicious activities per internal and regulatory guidelines. Handled remittances, clearing transactions, and foreign exchange operations efficiently while maintaining confidentiality and adhering to data privacy regulations. Delivered high-quality customer service aligned with compliance and operationalClient Service Associate - General Services
BDO Unibank, Inc. · 2015 — 2021Processed high-volume banking transactions in compliance with internal policies and Bangko Sentral ng Pilipinas (BSP) regulations. Reviewed customer identification documents to meet Know Your Customer (KYC) standards and executed customer onboarding and account opening procedures ensuring complete documentation. Conducted Enhanced Due Diligence (EDD) for high-value transactions, interviewing clients to gather necessary supporting documents. Assessed authenticity and completeness of provided documents for transactions while escalating unusual or suspicious activities per internal and regulatory guidelines. Handled remittances, clearing transactions, and foreign exchange operations efficiently while maintaining confidentiality and adhering to data privacy regulations. Delivered high-quality customer service aligned with compliance and operationalCashier
SM Hypermarket · 2014 — 2014Accurately processed customer purchases while providing excellent service. Managed various payment transactions, ensuring accuracy in cash and credit card handling. Balanced cash drawers and reconciled sales at shifts' end, verifying pricing and discounts for transaction correctness. Addressed customer inquiries relating to payments professionally. Maintained compliance with cash handling procedures and contributed to a well-organized checkout area, collaborating with colleagues for effective daily operations.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyNational College of Science and Technology · 2009 — 2013
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