Venus B.
Junior IT Support Specialist
Open to offersNew to PlatformAbout
Venus B. holds a Bachelor of Science in Computer Studies, majoring in Information Technology from Pamantasan ng Lungsod ng Maynila. Her career in IT commenced at Stefanini Philippines, where she rose through the ranks from Helpdesk Technician I to Technician II, then Deskside Technician I. At Stefanini, she provided extensive technical support, managing user authentication through Multi-Factor Authentication (MFA) and facilitating application installations and updates using SCCM. She also worked with Microsoft Exchange and O365 Portal for account management. Most recently, as a Desktop Support Analyst at Alta Resources Philippines Corp., she managed IT infrastructure, such as SCCM, Microsoft Entra, and Intune Admin Center, also handling Active Directory tasks. She provided both onsite and remote support, leveraging tools like RDCMan and MS Teams. Her role also included overseeing hardware assets and coordinating vendor repairs, emphasizing her comprehensive skills in IT infrastructure management and customer support.
Experience
Desktop Support Analyst – IT Infrastructure
ALTA RESOURCES PHILIPPINES CORP. · 2025 — 2026Handled escalated tickets based on priority and managed all computer assets within the company, including updating records and decommissioning. Administered SCCM, Microsoft Entra, Intune Admin Center, Active Directory, and CrowdStrike. Conducted Windows 11 imaging, support, and installation, and set up workstations for WFH users. Provided onsite troubleshooting for desktops and laptops, coordinated with vendors for repairs and hardware replacements, and managed printer installations and troubleshooting. Offered remote support using RDCMan, CMRC, RDP, and Microsoft Teams, while utilizing ticketing tools such as Cherwell and Freshservice.Deskside Technician I
STEFANINI PHILIPPINES · 2021 — 2023Managed emails and warm transfer calls from Level 1 agents, providing technical support for mobile devices like cellphones and tablets. Utilized Multi-Factor Authentication (MFA) for user authentication, and applied SCCM knowledge for installing patches to ensure compliance. Handled application installations, configuration changes, Windows patch updates, and other software management tasks. Demonstrated familiarity with Microsoft Exchange and O365 Portal, performing actions such as disabling email accounts, enabling/disabling email forwarding, updating user information, and resetting passwords. Employed the Service Now ticketing tool.Helpdesk Technician II
STEFANINI PHILIPPINES · 2018 — 2021Delivered real-time customer support via chat, addressing technical and account-related queries while adhering to company SLAs. Troubleshot browser and printer issues, VPN connections, software installations, and hardware problems through email and phone, utilizing remote support tools like GoToAssist. Demonstrated knowledge of MS Office applications for installation, setup, and troubleshooting, and collaborated with internal teams to enhance support processes and knowledge base documentation.Helpdesk Technician I
STEFANINI PHILIPPINES · 2016 — 2018Gained expertise in Active Directory, performing tasks such as unlocking accounts and resetting passwords. Provided first-level support to address user concerns with various applications, including Windows NT, MS Office, email, internet connections, and hardware/peripherals through telephone and email communication, while documenting resolution efforts.
Skills & Expertise
Education
- Bachelor of Science in Computer Studies Major in Information TechnologyPAMANTASAN NG LUNGSOD NG MAYNILA · — — 2016
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