Venus G.
Open to offersNew to PlatformAbout
Results-driven customer service and administrative professional with 15 years of BPO experience supporting diverse industries, including customer service, sales, travel, and project coordination. Experienced in handling inbound and outbound calls, warm and cold calling, upselling, email management, and administrative support while consistently delivering excellent customer experiences. Proficient in CRM systems, data management, scheduling, documentation, and coordinating cross-functional projects. Recognized for strong communication, problem-solving, organization, and the ability to adapt quickly to new tools and processes in fast-paced remote and office environments.
Why hire me
I bring 15 years of BPO experience in customer service, sales, and administrative support. Throughout my career, I've handled inbound and outbound calls, warm and cold calling, appointment setting, upselling, email management, and CRM systems while consistently meeting performance goals. I'm comfortable speaking with different types of customers, handling objections, and building rapport to create positive conversations. I've also worked on campaigns involving home and auto insurance, credit cards, loyalty membership programs, and men's health products, which has strengthened my communication and sales skills. I'm a fast learner, highly dependable, and able to work independently with minimal supervision. Most importantly, I'm motivated to contribute, exceed expectations, and become a valuable long-term member of your team.
Experience
Cold Caller/Appointment Setter
Freelance/Individual Contractor · 2010 — 2025Credit Card Sales Campaign (Cold Calling) Performed outbound cold calls to promote credit card products and special offers. Qualified prospects by identifying financial needs and eligibility requirements. Explained product features, benefits, fees, and promotional offers to potential customers. Handled objections and built rapport to increase customer interest and conversions. Loyalty Membership Card Campaign (Warm Calling) Conducted outbound calls to promote customer loyalty and membership programs. Explained membership benefits, rewards, discounts, and exclusive promotions. Encouraged customer enrollment through effective communication and relationship-building skills. Home and Auto Insurance (Cold Calling) Conducted outbound cold calls to generate qualified leads for home and auto
Skills & Expertise
Education
- NursingGlobal City Innovative College · 2007 — 2009
- DentistryCentro Escolar University · 2005 — 2007
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