Vera L.
Mid-Level Content Moderator
Open to offersNew to PlatformAbout
Vera L. is a versatile professional with a robust background in Content Moderation, Technical Support, and Hospitality Management. She has demonstrated a proven ability to enforce platform policies at TaskUs, where she reviewed and moderated sensitive user-generated content to protect user safety and maintain platform integrity. As a Technical Support Representative at Teleperformance Philippines, Vera efficiently diagnosed and resolved hardware and software issues, notably within network/VOIP systems. Her role as Executive Secretary to the Executive Chef at New World Makati Hotel included administrative responsibilities such as processing CAPEX and managing schedules. At the same establishment, she also supervised public areas, ensuring operational efficiency and quality control across venues. Vera’s career reflects a commitment to high standards, underscored by her ability to navigate complex environments across various sectors.
Experience
Content Moderator
TaskUs (Anonas) · 2024 — 2026Reviewed and analyzed user-generated content to ensure compliance with client policies and community guidelines. Evaluated sensitive text, images, and video with accuracy, identifying violations such as fraud and hate speech. Maintained objective judgment and resilience during high-volume workloads to protect user safety. Ensured adherence to Key Performance Indicators (KPIs) related to accuracy rates and review quotas, escalating complex issues to senior leadership as needed.Technical Support Representative
Teleperformance Philippines · 2022 — 2023Provided remote technical support to end-users through automated call distribution software. Assessed customer inquiries to effectively diagnose and resolve hardware and software issues. Managed complex problems involving internet connectivity and VOIP systems. Accurately documented call transactions using client tracking software and escalated high-priority issues in accordance with client specifications.Public Area Supervisor
New World Makati Hotel, Philippines · 2021 — 2021Oversaw daily operations, including work scheduling and task delegation to cleaners. Conducted quality checks across various hotel areas such as restaurants and conference rooms. Managed the requisition and usage of cleaning supplies to minimize waste, and implemented training programs focused on chemical safety and machinery care. Addressed departmental complaints promptly through effective conflict management.Executive Secretary to the Executive Chef
New World Makati Hotel, Philippines · 2016 — 2020Provided essential departmental data for the Executive Chef's briefings with the General Manager. Managed CAPEX and purchase requisitions for the culinary division while conducting competitive price comparisons. Handled scheduling and attendance for culinary staff, effectively communicating company policies and memos to facilitate conflict resolution.Site Office Administrator
New World Makati Hotel, Philippines · 2013 — 2015Acted as the primary Document Control Coordinator, overseeing corporate project records. Coordinated with New World Project Management Hong Kong to manage transmittals and meeting minutes. Supervised archiving systems, ensuring security backups and compliance with physical data storage protocols.
Skills & Expertise
Education
- CollegePhilippine School of Interior Design
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