Vergel K.

Vergel Kim R. is a seasoned professional with extensive experience in client services and customer support. With a strong foundation from his educational background at the University of Makati in Contact Center Services, he has applied his expertise in various industries. His most recent role as a Client Service Associate at TDCX Philippines honed his skills in supporting major telco companies by resolving customer inquiries efficiently. Prior roles include Sales Advisor at Concentrix, where he specialized in selling mobile postpaid plans and internet services. He also served as a Customer Service Representative at Alorica Teleservices Ltd and Startek Philippines, handling technical support and customer care. Vergel has demonstrated proficiency in Microsoft Office Suite, Google's Office Apps, and digital marketing tools like Facebook Ads and Adobe Creative Suite. His career has been characterized by his ability to manage data effectively and troubleshoot user issues across various platforms.