Verica D.
Mid-Level Operations and Communication Specialist
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About
Verica D. is a seasoned Multidisciplinary Communications and Operations Specialist based in Skopje, North Macedonia, with over 20 years of experience. She excels in English language education, content creation, and operational management, showcasing a remarkable ability to create engaging content, conduct in-depth research, and optimize for SEO. With a robust educational background including a Master of Arts focusing on Psycholinguistics and Curriculum Development, Verica has crafted and delivered tailored learning materials and worked as a Corporate English Trainer at goFLUENT, mentoring professionals from diverse industries. Her communication expertise is further highlighted by her roles at DAYS OF THE YEAR and HIGH5TEST, where she applied her strong writing and editing skills. Proficient in tools like Google Drive, WordPress, and Microsoft Office, Verica is also a certified court translator skilled in multiple languages, including Macedonian, English, and German, enhancing her versatility in the global marketplace.
Experience
Corporate English Trainer
goFLUENT · 2025 — PresentDelivered personalized online English training to corporate professionals, emphasizing business communication, presentation skills, and professional writing. Monitored progress, provided feedback, and assisted clients in gaining confidence and fluency for workplace scenarios.English Language Lecturer
BALKAN UNIVERSITY · 2010 — 2024Planned, prepared, and delivered lessons that aligned with the curriculum for adult students. Developed over 1000 teaching materials, including textbooks, worksheets, and multimedia resources, to meet diverse learning needs.Content Writer and Editor
DAYS OF THE YEAR · 2023 — 2023Conducted comprehensive research on assigned topics to create engaging articles tailored for a global audience. Applied writing, editing, and proofreading skills to ensure accuracy and consistency in published content, while optimizing articles for search engines using effective keyword research and SEO practices.Operations and Customer Care Representative
CALWORTH GLENFORD LLC · 2021 — 2023Oversaw daily operations, focusing on customer retention and satisfaction. Managed payment processes, addressed client inquiries, and provided personalized support to ensure a positive customer experience, while collaborating with marketing teams to identify client needs and implement effective communication strategies.SEO Content Writer
HIGH5TEST · 2020 — 2021Conducted thorough research in psychology and personality development to produce accurate written materials. Created clear, informative, and reader-friendly content, ensuring quality and consistency through rigorous fact-checking and revisions.Content Writer and Assistant Editor
GRINGO GROUP · 2018 — 2020Researched and authored a variety of content such as blog posts, guides, and product reviews, focusing on engaging and well-structured articles. Promoted to Editor, where oversight of the quality and tone of published content was performed, while mentoring writers for consistency across materials.General Manager, Teaching Assistant, Executive
WIZARD EVC-LANGUAGE AND TRANSLATION CENTER · 2007 — 2010Oversaw daily operations as co-owner, managing translation projects for timely delivery of high-quality work. Coordinated workflows between translators and clients and handled project planning and budgeting.English Language Teacher
EKSIKO · 2004 — 2007Taught English to children and adults, designing engaging lessons customized for various age groups and proficiency levels.
Skills & Expertise
Education
- Master of ArtsFON UNIVERSITY · — — 2025
- Master of ArtsSS. CYRIL AND METHODIUS UNI · — — 2011
- Bachelor of ArtsFACULTY OF PHILOLOGY · — — 2005
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