veronica
Mid-Level Lead Generation Agent
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About
Veronica P. is a seasoned professional in lead generation with a comprehensive background in administration and customer service across diverse industries. Currently serving at Elico International as a Lead Generation Agent, she specializes in researching and updating leads, making outgoing calls for new business development, and conducting client surveys to gather potential leads. Prior to this, Veronica worked at Sasol Umzinto as a Back Office Administrator, where she was responsible for order management, stock control, and handling various administrative duties including accounts and wages. At ER Group, she was a Credit Controller Team Leader, where she managed team performance, processed remittances, and resolved complex queries. Her proficiency in MS Excel and MS Word enhances her capability in these roles. Additionally, Veronica has a diverse educational background, holding a Diploma in Computers and Administration and various certificates in professional writing, customer service, and computer skills.
Experience
Agent (Lead Generation)
Elico International · 2023 — PresentPerformed research and maintained an updated database of leads. Engaged in outgoing calls to establish new business opportunities. Contacted prospects to assess and qualify leads. Executed direct email marketing to key clients and prospects while conducting customer research and client market surveys for potential leads. Participated in the preparation of proposals and sales presentations, ensuring accurate and timely information was provided to management. Developed comprehensive knowledge of the company's products and services to support the sales process.Back Office Administrator
Sasol Umzinto · 2017 — 2022Handled the receipt and placement of orders, as well as managing GRV processes. Conducted stock takes and undertook various administrative duties including account management, payroll, and roster scheduling. Oversaw month-end operations including pricing activities, contributing to the overall administrative function.Credit Controller - Team Leader
ER Group · 2010 — 2017Conducted calls to advise patients about short-paid accounts from medical aids. Assisted both patients and medical aids with queries and managed collections to ensure team targets were consistently achieved. Engaged in data capturing as part of the credit control processes.Credit Control Supervisor
ER Group · 2014 — 2016Managed and supported staff at Head Office, setting up individual monthly meetings to discuss performance and improvement suggestions. Reviewed and sampled batches mailed for daily processing. Ensured correct processing of remittance rejections and returned post. Addressed patient queries through email and phone, following up on complex issues with medical aids. Approved leave applications and conducted interviews for new department positions. Sent out monthly invoices and statements, preparing files for handover to attorneys upon completion of necessary processes.Property Confirmation
Fnb Home Loans · 2009 — 2010Achieved targets through accurate data capturing and confirming properties.Inbound Call Centre Agent
Fnb Contact Centre · 2007 — 2009Issued account statements and provided customers with accurate information while ensuring quality service delivery. Logged complaints for customers and facilitated the stopping of debit orders and cheques, assisting with account-related queries and product information.Call Centre Agent
RTS Call Centre · 2005 — 2007Met daily sales targets related to insurance products while selling new offerings to both potential and existing customers. Delivered accurate and expert advice, ensuring quality customer service and administration through error-free data entry. Resolved complaints within agreed timeframes.Sales
Jabula Stores · 2005 — 2005Assisted customers with product purchases and handled complaints, providing accurate information as needed.Administration Clerk
Syms Fabric Haberdashery · 2002 — 2004Performed error-free data capturing for staff information and monitored the order receipt and dispatch process. Ensured orders were accurate and complete while undertaking general administrative tasks such as faxing and filing. Attended meetings, took minutes, and handled payroll functions.
Skills & Expertise
Education
- Diploma Computers & adminOval International Computer college · — — 2000
- MatricRoseville Secondary School · — — 1999
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