Veronical V.

Veronica V. is a seasoned Customer Service Specialist with over 7 years of experience delivering technical support, order management, and client satisfaction in the IT, gaming, and e-commerce industries. At Amazon Pvt Ltd, she provided dedicated virtual customer service to global e-commerce clients, excelling in managing orders, returns, and account issues through multiple channels. In her prior role at Telligent Support LLP, Veronica managed player support for gaming clients, performed process auditing, and consistently achieved high customer satisfaction scores. At Infosys Pvt Ltd, she supported aerospace supply chain order management, contributed to automation initiatives, and reported daily performance metrics. Beginning her career at Hinduja Global Services, she handled network troubleshooting and supervised escalation procedures. Her technical skills include SQL, Python, and Tableau, bolstered by ongoing education in data analytics and a background in computer science.