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Verunica A. — Mid-Level Travel Operations Coordinator from Philippines

Verunica A.

Mid-Level Travel Operations Coordinator

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Verunica A. is a reliable Virtual Assistant and Operations Coordinator with over four years of experience in the travel and hospitality sectors, effectively supporting travel agencies, property managers, and hospitality brands. Her expertise in Travel Operations Management and Booking & Reservation Management has enabled her to assist clients in reducing workload and delivering seamless customer experiences, from inquiries to post-service support. Throughout her career, she has been pivotal in fraud prevention at Concentrix and provided exceptional customer service at Wipro Philippines, where she handled complex travel bookings and customer queries. As a Store Supervisor at Robinson Easymart, she managed daily operations and team performance. Her role as a Hotel Receptionist & Travel Consultant at JCAD Hotel involved handling diverse guest interactions and travel arrangements. Currently, as an Operations & Booking Coordinator Assistant at Iceland Highlights, she manages bookings and coordinates logistics to ensure efficiency and customer satisfaction.

Experience

  • Operations & Booking Coordinator Assistant

    Iceland Highlights · 2025 — 2026
    Managed client inquiries and the booking lifecycle, including new bookings, changes, cancellations, and refunds via email, live chat, and phone. Coordinated tours and transfers, ensuring the scheduling and logistics were confirmed. Maintained accurate internal systems, including shared calendars, service details, pricing lists, and operational documentation. Supported operations by verifying operator invoices and updating transport schedules.

  • Fraud Analyst / Customer Service

    Concentrix · 2024 — 2025
    Detected and investigated suspicious transactions to prevent fraud and minimize losses. Handled escalations from various departments with accuracy and urgency. Analyzed data trends to identify risks and strengthen fraud prevention strategies. Collaborated with teams to enhance controls, compliance, and build customer trust.

  • Customer Service Representative

    Wipro Philippines · 2022 — 2023
    Assisted passengers with flight bookings, rebookings, cancellations, refunds, and travel inquiries. Provided exceptional customer support through phone, chat, and email to ensure a smooth travel experience. Resolved escalations and passenger concerns promptly. Worked with airline operations and support teams to deliver efficient, customer-focused solutions.

  • Store Supervisor

    Robinson Easymart · 2020 — 2022
    Oversaw daily store operations to ensure smooth workflow and high customer service standards. Led, trained, and motivated team members toward achieving sales targets. Monitored inventory, merchandising, and store displays to optimize sales opportunities. Addressed customer concerns and transactions with professionalism and efficiency.

  • Hotel Receptionist & Travel Consultant

    JCAD Hotel · 2015 — 2020
    Welcomed guests warmly, ensuring seamless check-in and check-out experiences. Managed reservations, room allocations, and travel inquiries with attention to detail. Assisted guests with travel arrangements, tour bookings, and local recommendations. Responded promptly to guest concerns and requests, maintaining high satisfaction levels. Coordinated with hotel departments and travel partners for seamless guest experiences.

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