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vhienella T. — Junior Administrative Support Specialist from Philippines

vhienella T.

Junior Administrative Support Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Vhienella M. is an aspiring Virtual Assistant adept at providing administrative support tailored to helping business owners enhance their daily operations through effective organization and productivity improvement. She has honed her skills in data entry, email and calendar management, internet research, and social media assistance, with proficiency in platforms like Google Workspace, Microsoft Office, Canva, Trello, Asana, and Buffer. Her professional journey includes roles in customer service across the healthcare and financial technology sectors. At Teleperformance and TELUS, she handled prescription refill requests, coordinated with pharmacists, and managed customer inquiries with efficiency and professionalism. Her tenure at TaskUs saw her resolving financial disputes while safeguarding sensitive information. Vhienella stands out for her commitment to meticulous client communication and support, which aids in accomplishing streamlined business processes.

Experience

  • Customer Service Representative

    TASK US · 2023 — 2024
    Efficiently resolved disputes while ensuring a positive customer experience and safeguarding sensitive financial information. Conducted investigations by reviewing transaction details and account activity to identify issues. Communicated clearly with members, providing updates and guidance during the dispute process.
  • Healthcare Customer Support Specialist

    TELUS · 2024 — 2024
    Addressed customer inquiries about prescription refills, pharmacy coordination, and account-related issues in a timely and professional manner. Managed the processing of prescription refill requests in line with pharmacy workflows. Escalated complex concerns regarding medications or accounts to the appropriate teams for resolution.
  • Healthcare Customer Support Specialist

    Teleperformace · 2020 — 2023
    Handled prescription refill requests and addressed medication-related concerns promptly and professionally. Collaborated with pharmacists to verify prescription details and confirm refill statuses. Explored available medication options, aiding clients in finding suitable alternatives based on coverage. Maintained accurate records while adhering to healthcare guidelines for sensitive information.

Skills & Expertise

Education

  • Senior High School Graduate
    Immaculate Conception Polytechnic · 2018 — 2020

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