Vianca C.
Mid-Level Operations Specialist
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About
Vianca C. is an experienced Operations & Back-Office Support Specialist with over three years focused on B2B support for global clients, particularly within the reverse logistics and payment solutions industry. At TREC Pacific Corporation (Verifone Account), she led project queues in RMA management, handled technical support analysis via Salesforce and Amdocs, and authored Standard Operating Procedures to improve knowledge base operations. Vianca managed CRM data integrity, daily executive reporting, and high-volume email communications, ensuring strict SLA adherence. In the construction engineering sector with Mediacast Digital Group, she managed BOQ/BOM documentation, coordinated schedules for architects and engineers, and processed site permits. Her academic background includes a Bachelor of Science in Civil Engineering (Construction), further supported by hands-on project management and cost estimation experience.
Experience
Operations Specialist - Back Office
TREC Pacific Corporation (Verifone Account) · 2023 — 2026Led project queue management by overseeing 4 Repair Tickets, including Deactivation, Homeless units, DOAs, and Expedited Replacement Services for a US-based B2B client. Worked as a Repair Support Analyst to process technical requests using Salesforce and Amdocs while maintaining data integrity. Developed and executed comprehensive SOPs for the client's Knowledge Base to standardize operational procedures. Oversaw administrative duties such as updating customer records and creating daily Executive EOD reports. Handled high-volume email inquiries to resolve customer issues and ensured timely interdepartmental communications with attention to SLA compliance. Engaged in customer support through inbound and outbound calls, providing Repair Information for non-return units.Engineering Coordinator
Mediacast Digital Group · 2025 — 2025Created accurate BOQ/BOM documentation for clients and subcontractors, ensuring precise management of materials and costs. Managed complex schedules for Architects and Engineers while maintaining essential project records. Processed work and hot works permits, ensuring adherence to construction site safety regulations. Offered dedicated support to clients regarding construction inquiries, focusing on high client satisfaction.
Skills & Expertise
Education
- Bachelor of Science in Civil Engineering (Construction)Pamantasan ng Lungsod ng Valenzuela · — — 2025
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