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Vic A. — Senior IT Support Specialist from United States

Vic A.

Senior IT Support Specialist

United States 6+ years
Open to offersNew to Platform
Languages
English
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About

Vic A. is a highly skilled IT Professional with over 25 years of experience specializing in End-user Support and IT Infrastructure management. Currently serving as an SEO, CSR, and IT Technician at Redwood Burl Inc., Vic has been instrumental in escalating company sales from $100K to over $1 million annually, overseeing daily business operations and mentoring new employees. At HVT Distribution, Vic provided tech support and customer service, managing inbound and outbound calls while maintaining comprehensive records. As Information Systems Manager at Eureka OB/GYN Associates, he managed a Windows Domain across two countries, significantly reducing phone costs by implementing a Tele-Vantage phone system. In his role at Desert Journal Newspaper, Vic received 1st Place Awards for website design and implementation. His technical acumen extends to managing hardware and software systems, resolving high-volume technical incidents, and maintaining uptime through robust technical documentation, making him an invaluable asset in various technology-driven environments.

Experience

  • Tech Support / Customer Service Representative

    HVT DISTRIBUTION · 2016 — 2024
    Facilitated inbound and outbound communications, providing technical support and customer service. Monitored inventory levels, ensuring accurate tracking and ordering of products. Maintained detailed records of customer interactions, transactions, and inventory. Ensured functionality of all computers across two local network locations.

  • Information Systems Manager

    EUREKA OB/GYN ASSOCIATES · 2002 — 2005
    Oversaw a Windows Domain network, encompassing various servers, workstations, and printers across two countries. Reduced telecommunication expenses significantly by instituting a Tele-Vantage phone system. Managed Practice Management software along with the related hardware and servers. Collaborated with engineers for the repair of Ultrasound and other critical medical equipment.

  • Webmaster/Information Systems Manager

    DESERT JOURNAL NEWSPAPER · 2000 — 2002
    Awarded 1st Place for website design and construction for two consecutive years by the New Mexico Press Association. Provided training for staff on website maintenance. Implemented the digitization process for the Company’s newspaper publications.

  • Sr. Technician

    T or C COMPUTER SYSTEMS · 2000 — 2002
    Directed operations within a computer business that specialized in custom high-end PCs sold online. Managed order fulfillment, purchasing, and scheduling for PC builds.

  • Sr. Technician/Customer Service

    EVERGREEN COMPUTER SYSTEMS · 1998 — 2000
    Oversaw field service and in-house repair tasks. Managed purchasing for the service department and handled upgrades and repairs, ensuring timely completion of work orders.

  • Sr. Technician III

    NETHELP INTERNATIONAL · 1998 — 2000
    Provided primary level III support for Internet technical issues that remained unresolved by lower support levels. Ensured timely resolution of all technical problems reported.

  • SEO, CSR & IT Technician

    Redwood Burl Inc. · 1999 — Present
    Contributed to sales growth by managing daily operations and mentoring new employees. Handled packing of orders and arranged trucking for shipments. Administered order processing and payment management via phone while overseeing email correspondence. Developed and maintained websites along with social media accounts. Managed IT systems at both company locations.

Skills & Expertise

AccountantHelpdeskTech SupportIT and NetworkingAzure Databricks

Education

  • High School Diploma
    Saugus High School · 1978 — 1983