Vicky V.

Vicky V. is an experienced Customer Service Representative with a proven track record in the healthcare and logistics industries. At Trualliant BPO, she specializes in healthcare customer support, focusing on Third Party Administration (TPA) by facilitating clear communication between members and providers, resolving insurance coverage, benefits, and medical billing inquiries. Previously at Transcom BPO, Vicky handled the UPS logistics account, utilizing advanced tracking systems and parcel management skills to provide timely delivery updates and resolve shipment issues. Her expertise in managing high-volume inbound calls, email escalations, and her proficiency in critical thinking ensures operational accuracy and efficiency in fast-paced business process outsourcing environments. Vicky holds a Bachelor of Science in Business Administration from Colegio De San Jose Jaro.