Victor J.

Victor Joel G. is a seasoned Customer Service Representative with experience in financial, healthcare, and technical support sectors. He has a solid educational foundation with a Bachelor of Science in Electrical Engineering from Colegio De San Gabriel Arcangel. During his tenure at iQor as a Financial CSR, Victor excelled in customer service for Synchrony credit card holders, achieving high customer satisfaction and compliance with regulatory standards. At United Health Group's Optum, he provided compassionate support and leveraged his knowledge of healthcare policies to address insurance claims and benefits inquiries. At HSBC, he worked in Telephone Banking as a CSR, recognized for his ability to maintain service standards and prevent fraud. As a B2B Tech Support T3 at TELUS, he resolved complex technical issues for business clients and enhanced team capabilities through training. Victor's role in TTEC refined his skills in technical issue resolution and customer care, consistently surpassing performance metrics. Throughout his career, he has demonstrated proficiency in problem-solving, cross-functional collaboration, and fraud prevention, making him a valuable asset in customer service operations.