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Victor O. — ML Engineer / Tech Support from Nigeria

Victor O.

ML Engineer / Tech Support

Nigeria 6+ years
Open to offersNew to Platform
Languages
English
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About

Solution-oriented IT Support Specialist, Backend, and a Machine Learning engineer with experience supporting Microsoft 365 environments, including Microsoft Outlook, Microsoft Teams, Microsoft SharePoint, and Microsoft OneDrive. Skilled in troubleshooting user issues, managing accounts and licenses, and resolving email and collaboration platform problems. Experienced in providing remote and on-site technical support, maintaining service tickets, and ensuring timely resolution of incidents while delivering excellent customer service.

Experience

  • Tech Support

    Mega Meal · 2023 — 2026
    • Resolved technical issues via ticket, calls, chats, and email for diverse client base. • Provided troubleshooting support forsoftware problems. • Streamlined support processes. • Managed ticketing system to track, prioritize, and resolve customersupport requests. • Documented solutionsin knowledge base for team reference. • Documented incidents, troubleshooting steps, and solutions in the IT service management system. • Conducted training sessionsto enhance user understanding of products. • Analyzed customer feedback to improve service delivery processes. • Collaborated with teamsto solve technical customer problems across product suites.

  • Backend Developer & IT Lead

    Edmoss Global · 2015 — 2020
    • Designed high-availability backend APIs using Django REST Framework&FastAPI. • Troubleshoot, fix bugs identified in software program • Led database optimization efforts,reducing query response times by 60%. • Managed cross-functional teams, integrating agile workflowsto enhance project delivery speed.

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