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Victor F. — Mid-Level Bilingual IT and Operations Coordinator from Mexico

Victor F.

Mid-Level Bilingual IT and Operations Coordinator

Mexico 6+ years
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Victor R. is a bilingual Operations & IT Coordinator with over a decade of experience in the healthcare, technical support, manufacturing, and retail sectors across the U.S. and Mexico. In his current role in medical services, he oversees remote healthcare teams, manages operations and scheduling, and delivers IT support for systems including ECW and WEAVE. Victor has a strong track record in conducting real-time medical interpretation for English-Spanish consults, leading technical support for DELL’s U.S. clients at Teletech Mexico, and driving production increases as a manager in the manufacturing industry. His experience extends to inventory management, payroll oversight, staff training, and workflow optimization, leveraging tools such as Microsoft Office, Windows, and Excel to support high-quality service delivery in cross-functional environments.

Experience

  • Medical Operations & IT Scheduler Coordinator

    Medical Services · 2021 — Present
    Coordinates operations and schedules for a cross-functional healthcare support team while providing IT support for ECW and WEAVE systems. Addresses system and communication concerns across messaging and phone channels, trains new personnel, manages time tracking, and oversees payroll for the Mexican team. Develops strategies to improve team performance and operational workflows.
  • Lead Medical Interpreter

    Language Line · 2018 — 2021
    Facilitates real-time English-Spanish interpretation during medical consultations, ER visits, discharge instructions, and appointment scheduling. Ensures effective communication between healthcare providers and Spanish-speaking patients.
  • Senior Technical Support Representative

    Teletech Mexico · 2009 — 2010
    Provides technical support to DELL's U.S. clients through phone and online channels. Troubleshoots software and hardware issues to improve customer satisfaction.
  • Production Manager

    Medici Precastone Inc., U.S.A. · 2003 — 2004
    Manages a team of employees and oversees shipments, raw materials, and installation schedules.
  • Office Manager & Floor Installer

    Quality Hardwood Floors, U.S.A. · 2001 — 2003
    Elevated from floor installer to supervisor, and later to assistant manager. Handles bookkeeping, deliveries, and customer communications.
  • Computer Support & Tax Preparer

    G&G Specialized Services, U.S.A. · 1999 — 2001
    Maintains computer systems and provides IT support, prepares tax returns, manages electronic filings, and assists with client translation for immigration appointments.
  • Retail Supervisor & Assistant Manager

    Nike Factory Store (Nike de México) · 1997 — 1999
    Oversees store inventory and manages sales floor staff while ensuring customer service excellence. Assists management with operations and supports new store openings.

Skills & Expertise

Education

  • Licenciatura en Homeopatía
    Escuela Superior de Homeopatía · 2012 — 2017
  • Ingeniería Electrónica en Computación
    C.E.T.I. · 1994 — 1996
  • Preparatoria
    Colegio Francisco Febres Cordero La Salle · 1991 — 1994

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