Victoria A.
Junior Sales Development Representative
Open to offersNew to PlatformAbout
Victoria A. has built a diverse career, showcasing her ability to thrive in both technical and customer-focused roles across various industries. Most recently, she served as a Development Analyst at SM Services, contributing to digital solutions using Mendix and Freshworks platforms, with an emphasis on prospecting in the Brazilian and U.S. markets. Her skills in CRM management and sales pipeline tracking were instrumental in enhancing conversion rates. Earlier, at Grupo R1, Victoria was a Sales Consultant responsible for lead qualification and CRM data management to optimize sales strategies. Her background also includes managerial roles at top-tier hospitality venues like JW Marriott and Hilton Hotels, where she managed large teams and streamlined food and beverage operations. Fluent in English, Portuguese, and Spanish, Victoria is adept at planning, coordinating, and leading diverse teams toward successful project outcomes.
Experience
SDR
SM Services | TrueChange · 2025 — 2026Worked as a Development Analyst, utilizing Mendix (low-code) and Freshworks (ITSM/ESM) platforms to deliver scalable digital solutions in line with business strategies. Conducted outbound prospecting in the Brazil and U.S. markets while managing CRM and tracking the sales pipeline. Collaborated effectively with leadership, marketing, and sales teams to generate qualified leads and enhance conversion rates.Sales Consultant / Comercial
Grupo R1 · 2025 — 2025Engaged in lead prospecting through various channels including email, phone, social media, and sales platforms. Qualified leads based on defined criteria such as market fit and purchase potential while scheduling meetings for the sales team. Maintained and updated CRM with relevant lead information and logs, collaborated with marketing and sales teams to improve campaigns, and conducted strategic follow-ups to support lead nurturing.Manager/Captain
JW Marriott · 2025 — 2025Oversaw the In Room Dining Department within the Food and Beverage sector, supervising over 20 associates. Focused on maintaining service quality, fostering teamwork, and monitoring staff development, while implementing new strategies to enhance performance.Bartender
Cafe del Mar LLC · 2023 — 2024Supervised guest satisfaction and facilitated operations within the food and beverage department at an upscale, fast-paced restaurant in Fort Lauderdale Beach, Florida.Food and Beverage Manager Trainee
Chima Brazilian Steakhouse - LLC · 2021 — 2023Supervised, hired, and coordinated front of house staff, including waiters and bartenders. Managed recruitment, training, and administrative tasks and supported the onboarding process for new hires while delegating team tasks.Assistant General Manager
HMSHost Corporation at FLL Airport · 2021 — 2021Provided administrative and operational support, managing front of house and back of house operations while maintaining supplies. Ensured excellent customer service and trained new and existing employees, handling scheduling, inventory, and operational needs.Food and Beverage Supervisor
Hilton Hotels and Resorts · 2019 — 2020Supervised front of house team meetings and established standard operating procedures for all outlets. Organized weekly employee schedules and addressed financial issues, also planning and coordinating restaurant events for staff. Acted as a liaison at executive committee meetings, discussing projects and forecasts related to revenue.
Skills & Expertise
Education
- Bachelor's Degree in Human ResourcesDrummond University · 2009 — 2013
- High SchoolColégio Penha de Franca · 2004 — 2008
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