Victoria S.

Nompumelelo V. is a dedicated Customer Service & Phone Support Agent from Johannesburg, South Africa, with extensive experience in the sales, inbound and outbound communication, and customer service domains. Her career has been marked by her effective management of high call volumes and her adaptability in resolving customer inquiries across various industries, including SEO marketing, civil construction, insurance, and retail. At 411 Locals, Nompumelelo performed SEO marketing tasks and managed sales communication remotely, demonstrating her proficiency in inbound and outbound calls. Within Sambro Civil & Construction, she enhanced lead generation and maintained client accounts through skilled appointment scheduling and CRM management. At Agilitee Express, she efficiently handled administrative duties, stock control, and maintained strong customer relationships. Her experience at Gospel World FM highlighted her abilities in community engagement and program coordination. Nompumelelo's technical skills include strong command over Microsoft Word & Excel, and fluency in English, IsiZulu, Sesotho, and Afrikaans, enabling her diverse client interaction in her customer-centric roles.