VIKASH K.
Senior Customer Support and Training Specialist
Open to offersNew to PlatformAbout
Vikash K. is a seasoned professional specializing in Customer Support and Operations with over 8 years of experience in client relationship management and administrative coordination. Based in Muzaffarpur, Bihar, he has demonstrated success at Devraj InfoTech Pvt. Ltd., Techizer EduTech Pvt. Ltd., and Divyam EduTech Pvt. Ltd., where he delivered training in computer applications, MS Office, and soft skills, significantly enhancing student capabilities and employability. He excels in Customer Relationship Management, adept at addressing inquiries, managing admissions, and resolving customer issues. Throughout his career, Vikash has successfully trained over 5,000 students, using tools like Advanced Excel and MS Office to maintain meticulous records and process efficiency, ensuring exceptional customer service. Vikash’s academic background includes a Bachelor of Computer Applications from BRABU, Muzaffarpur, and various certifications like Flipkart Supply Chain Operations and ADCA.
Experience
Training Manager
Devraj InfoTech Pvt. Ltd. · 2025 — 2026Delivered training in Computer Fundamentals, MS Office, English Communication, and Soft Skills, while helping to enhance students' technical and professional skills. Provided admission counselling and managed inquiries, facilitating coordination among students, faculty, and administrative teams for seamless enrollment and academic operations. Maintained student records, attendance, and documentation using MS Office, supporting daily administrative tasks and promoting a positive customer experience.Academic Program Coordinator
Techizer EduTech Pvt. Ltd. – Bihar Skill Development Mission (7 Nischay) · 2020 — 2025Oversaw center operations, including admissions, administration, customer support, and training coordination to promote efficient service delivery. Addressed customer inquiries, provided admission counselling, followed up on leads, and resolved issues while engaging with schools, parents, and stakeholders to enhance student enrollment. Maintained records, documentation, and operational reports using MS Office and Advanced Excel to ensure process accuracy. Delivered training in Computer Applications, Data Entry, English Communication, Soft Skills, and Workplace Readiness to improve learner employability and customer satisfaction.Center Manager
Divyam EduTech Pvt. Ltd. · 2018 — 2020Executed community outreach, marketing, and admission counselling in collaboration with schools, parents, and local communities, facilitating enrollment efforts and relationship building. Managed comprehensive admission operations, encompassing enrollment processes, documentation, fee collection, and administrative tasks while ensuring compliance and accuracy. Conducted training on Computer Applications, MS Office, Advanced Excel, Tally, Internet Applications, Email Communication, Photoshop, and professional communication while keeping operational records and coordinating services with students, faculty, and management.
Skills & Expertise
Education
- Bachelor of Computer ApplicationsBRABU, Muzaffarpur · 2024 — 2027
- Intermediate (ISC – Mathematics)NKSM College, Muzaffarpur · 2015 — 2017
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