Vikram R.

Built and maintained infrastructure as code (IaC) utilizing Terraform to enhance deployment consistency. Managed AWS infrastructure components such as VPC, EC2, ECS clusters, EKS, RDS, S3, and ECR repositories for scalable solutions. Developed CI/CD pipelines in Jenkins for automating application builds and Docker image deployments to Amazon ECS. Provisioned application and networking resources using Terraform and AWS CloudFormation according to SDLC requirements. Configured ECS clusters and ECR repositories for efficient container lifecycle management. Implemented security best practices with AWS IAM, Security Groups, and VPC configurations adhering to the least-privilege access model, and created Auto Scaling Groups and ELBs to maintain application performance. Managed CloudWatch Alarms, Metrics, and Dashboards for various AWS services, and monitored infrastructure performance using CloudWatch and AWS Cost Explorer. Administered S3 bucket management including policy configuration and lifecycle management, and set Data Lifecycle Manager Policies for automatic EBS snapshot creation. Utilized AWS Systems Manager for centralized EC2 instance management and implemented monitoring solutions with CloudWatch and AWS SSM to enhance system visibility. Managed Bitbucket repository permissions and automated system tasks using Bash and Python scripts, setting up observability dashboards with Grafana and Prometheus.

Delivered enterprise-level hardware support for IBM, HP, and Lenovo server systems. Managed hardware replacements such as HDD, power supply, and RAID controllers, including firmware upgrades. Analyzed system logs for troubleshooting booting issues and hardware failures. Installed and configured Windows Server OS and performed RAID configurations while conducting ongoing hardware monitoring. Physically monitored all associated server, storage, and networking devices to ensure operational health.

Provided technical support for end-user computing devices and desktop environments, focusing on resolving both hardware and software issues.

Worked with IBM X-series servers and tape libraries, managing storage deployments including mounting, RAID configuration, and OS installations for Windows Server versions. Executed hardware troubleshooting and component replacements, along with firmware and BIOS upgrades for various IBM servers as per customer requirements.