Vina L.
Risk and payment associates
Actively lookingNew to PlatformAbout
Vina Lucille C. is an experienced professional whose career spans various roles in user operations and financial transactions. At Zhi ji Company, she started as a Users Operation Specialist in March 2021, where she engaged users from multiple social media platforms. She quickly advanced to a Team Leader position by April, overseeing team operations and workflow management until December 2021. She further honed her skills as an Encoder Marketing/ Payment Encoder at VERTEX, managing daily payment transactions and providing detailed product information. Transitioning into NCH Customer Support Service Inc., she worked as part of the Risk and Payments team for BETMGM from September 2022, focusing on identifying financial risks and ensuring secure transaction processing. She then continued as a Payment Associates until July 2025, where she managed communications with banks, conducted investigations on chargeback transactions, and supported customers via email, all aimed at protecting the business from financial detriments.
Why hire me
I believe you should hire me because I have excellent Excel skills, strong attention to detail, and good organizational and problem-solving abilities. I am experienced in handling data, organizing information, creating reports, and ensuring accuracy in my work. I am also reliable, a fast learner, and comfortable working independently. I can adapt quickly to new tools and processes and am committed to completing tasks efficiently and accurately. I believe my Excel skills, dedication, and willingness to learn make me a strong candidate
Experience
Payment Associates
NCH Customer Support Service Inc., ENTAIN Manila · 2022 — 2025Communicated with banks and payment providers while investigating and reporting suspicious chargeback transactions to mitigate financial loss, in addition to providing customer service through email support.Payment Encoder
VERTEX · 2022 — 2022Provided information regarding products and services, addressed customer inquiries, and facilitated daily payment transactions including deposits and withdrawals.Risk and Payments
NCH Customer Support Service Inc., ENTAIN Manila · 2022 — 2022Analyzed financial transactions and customer data to detect and reduce potential risks, ensuring secure and compliant payment processing.Users Operation Specialist
Zhi ji Company · 2021 — 2021Invited users from various social media platforms to engage with our application.Team Leader
Zhi ji Company · 2021 — 2021Oversaw day-to-day operations of the team, including managing employees and organizing workflows, while inviting users from different social media platforms to use the app.
Skills & Expertise
Education
- TertiaryCavite State University · 2019 — 2022
- SecondaryUnida Christian Colleges · 2018 — 2019
- SecondarySaint Francis of Assisi College · 2017 — 2018
- SecondaryDel Pilar Academy · 2013 — 2017
- PrimaryTanzang Luma Elementary School · 2007 — 2013
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