Vina D.

Vina D. is a dedicated Quality Assurant and Customer Service Specialist with a proven track record in enhancing customer satisfaction and maintaining high-quality standards. Currently working at Transworld System Inc., she takes on the crucial role of monitoring agent calls to ensure compliance with company standards and providing coaching alerts to improve agent performance. Previously, Vina excelled at Ibex Global by effectively tracking orders and processing refunds in a non-voice retail account. At Alorica Inc., she swiftly rose to the position of Subject Matter Expert due to her expertise in a voice healthcare account, where she facilitated medication refills and ensured prescription accuracy. Her academic background includes a Bachelor of Science in Business Management from Pangasinan State University. Vina possesses strong problem-solving, teamwork, and communication skills, making her an asset in fast-paced environments.