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Vince S. from Philippines

Vince S.

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalogCebuano
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About

Vince M. is a dedicated professional with a strong foundation in hospitality and data management, progressively transitioning into virtual assistance. Holding a Bachelor of Science in Hospitality Management from Cebu Eastern College, Vince gained practical experience through extensive training at Southpole Central Hotel, where he honed skills in front desk operations, reservations, and guest services. He further expanded his expertise in food and beverage service at Dbarkdas Restobar. Vince's role as a Data Encoder saw him efficiently handling large volumes of data while ensuring accuracy and confidentiality at Rev-A Group Co., Ltd. In Tokyo, he served as a Guest Experience Representative, where he managed Airbnb and VRBO listings, streamlined guest check-ins, and resolved inquiries, using tools such as Guesty and Google Workspace. Vince’s proficiency with digital platforms extends to tools like Slack, Canva, and Trello, facilitating seamless coordination and support in high-paced environments.

Experience

  • Guest Experience Representative

    Rev-A Group Co., Ltd · 2021 — 2022
    Oversaw the management of multiple short-term rental properties in Tokyo, Japan. Handled Airbnb and VRBO listings, facilitating guest inquiries and check-ins. Coordinated cleaning and maintenance operations through third-party applications and addressed guest disputes by processing resolutions. Created listings and maintained documentation for company processes while supporting Airbnb website administration through email and chat communication.
  • Data Encoder / Encoding Specialist

    null · 2019 — 2020
    Entered and updated large volumes of data in internal databases and systems with accuracy. Ensured data integrity by verifying source documents and correcting errors while maintaining confidentiality and security of sensitive information. Organized and categorized documents to facilitate efficient digital archiving and retrieval. Collaborated with team members and supervisors to meet encoding targets and conducted routine audits for consistency and accuracy. Utilized spreadsheets and custom software for managing data entries and flagged discrepancies for resolution. Supported administrative tasks including filing, scanning, and organizing digital records.
  • On-the-Job Training (OJT)

    Southpole Central Hotel
    Contributed to front desk operations, including handling reservations and managing guest check-ins and check-outs. Delivered customer service by addressing guest concerns and supported housekeeping and banquet services as needed. Assisted with food and beverage preparation and service to ensure a quality guest experience.
  • On-the-Job Training (OJT)

    Dbarkdas Restobar
    Participated in managing restaurant operations and provided bar service. Ensured excellent customer service through effective order handling and assisted in food and beverage preparation.

Skills & Expertise

Education

  • Bachelor of Science in Hospitality Management
    Cebu Eastern College (CEC) · — — 2025

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