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Vince K. — Mid-Level Technical Support Representative from Philippines

Vince K.

Mid-Level Technical Support Representative

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Vince Keanu S. L. is a dedicated professional with extensive experience in Technical Support and Customer Service, particularly within the gaming industry and telecommunications sector. From August 2021 to June 2023, he served as a Technical Support & Customer Representative at Concentrix, where he played a pivotal role in managing customer relationships by assisting with order placement, refund processing, and account management. Vince provided technical troubleshooting for devices including landlines, TV, and mobile services, effectively overcoming customer objections and de-escalating issues to ensure customer satisfaction. In his subsequent role as a Player Support Representative at Side Inc., from July 2023 to March 2026, he focused on managing in-game support and issue resolution for Rockstar Games using Zendesk, adeptly handling technical challenges to maintain a high standard of customer satisfaction. Vince holds a Bachelor of Science in Criminology from the University of Cebu Main Campus and is recognized for his strong communication skills and ability to maintain customer loyalty and low churn rates.

Experience

  • Player Support Representative

    Side Inc. | Client: Rockstar Games · 2023 — 2026
    Supported players by reporting bugs, exploits, and ongoing technical issues. Established good rapport while providing clear information to help maintain high customer satisfaction and low account churn. Utilized Zendesk for in-game support and account recovery. Addressed concerns from frustrated players professionally by offering clear resolutions and maintaining a high standard of customer care.

  • Technical Support & Customer Representative

    Concentrix · 2021 — 2023
    Assisted customers with order placement, refunds, tracking deliveries, and account modifications. Provided billing and technical support for landlines, TV, Postpaid Internet, and mobile services (iOS/Android). Managed customer objections and de-escalated pricing concerns while closing sales in a fast-paced setting. Dedicated to building rapport and delivering clear information to enhance customer satisfaction and reduce account churn.

Skills & Expertise

SimproCustomer ServiceCustomer Service RepresentativeDutch SpeakerCustomer Service and Admin Support

Education

  • Bachelor of Science in Criminology
    University of Cebu Main Campus

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